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Duration 14 hours
Course Outline
DAY ONE
- Defining the Scope of Policies and Procedures
- Understanding the Need for, and Benefits of, Robust Policies and Procedures
- How Policies and Procedures Stem from an Organisation's Core Values
- Determining When a Policy or Procedure is Required
- The Relationship Between Policies and Procedures and Both Internal and External Customers
- Categories of Policies and Procedures: Board Policies, Management Policies, HR Policies, etc.
- Step-by-Step Process for Creating Policies and Procedures
- Essential Writing Style Techniques for Corporate Documentation
- Standard Formats for Policies and Procedures
DAY TWO
- Developing Procedures
- Key Reasons for Writing a Procedure
- Identifying Who Should Contribute to Writing a Procedure
- The Advantages of Developing Procedures Collaboratively as a Team
- Utilising Flowcharts to Enhance Policy and Procedure Clarity
- Methods for Testing Policies and Procedures for Effectiveness
- Preparing a Comprehensive Policies and Procedures Manual
- Considerations for Physical Design and Layout
- Crafting the Introduction Page
- Structuring the Table of Contents
- Detailing the Policies and Procedures Sections
- Incorporating Optional Sections as Needed
- Implementing Policies and Procedures
- Strategies for Notifying Stakeholders and Users
- Techniques for Achieving and Maintaining Compliance
- Managing the Process of Updates and Changes
- Policy and Procedure Checklist
- Transferring Learning Outcomes to the Workplace
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
