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Course Outline

Understanding Ourselves and Others

  • Exploring the drivers behind our behavioural patterns
  • Distinguishing between behaviours that align with business role requirements and those that do not
  • Leveraging feedback to understand how others perceive and interact with us

Communication

  • Analyzing our communication methods with others
  • Evaluating the pros and cons of different media channels
  • Defining Effective Communication and strategies to achieve it
  • Applying individual thinking and learning styles to daily work tasks

Emotional Intelligence

  • Understanding emotions and their subsequent impacts
  • The significance of EQ (Emotional Intelligence) alongside traditional IQ
  • Daniel Goleman’s Emotional Intelligence model, consisting of five stages:
    • Self-Awareness
    • Self-Regulation
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Investigating why we behave or react in specific ways towards colleagues and customers
  • Techniques for building rapport with team members and clients
  • The advantages of 'True Rapport' in interpersonal relationships

Stakeholder Management

  • Strategies for satisfying stakeholder expectations
  • Stakeholder Analysis: Identifying internal and external parties

Dealing with Change

  • Applying the 9 key principles of change
  • Recognizing emotional responses to organizational change
  • Addressing resistance to change and understanding its potential benefits

Requirements

Target Audience

Professional staff who require a comprehensive understanding of communication and influence dynamics concerning:

  • Colleagues
  • Line managers
  • Internal and external clients and stakeholders
 14 Hours

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