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Course Outline
Understanding Ourselves and Others
- Exploring the drivers behind our behavioural patterns
- Distinguishing between behaviours that align with business role requirements and those that do not
- Leveraging feedback to understand how others perceive and interact with us
Communication
- Analyzing our communication methods with others
- Evaluating the pros and cons of different media channels
- Defining Effective Communication and strategies to achieve it
- Applying individual thinking and learning styles to daily work tasks
Emotional Intelligence
- Understanding emotions and their subsequent impacts
- The significance of EQ (Emotional Intelligence) alongside traditional IQ
- Daniel Goleman’s Emotional Intelligence model, consisting of five stages:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Investigating why we behave or react in specific ways towards colleagues and customers
- Techniques for building rapport with team members and clients
- The advantages of 'True Rapport' in interpersonal relationships
Stakeholder Management
- Strategies for satisfying stakeholder expectations
- Stakeholder Analysis: Identifying internal and external parties
Dealing with Change
- Applying the 9 key principles of change
- Recognizing emotional responses to organizational change
- Addressing resistance to change and understanding its potential benefits
Requirements
Target Audience
Professional staff who require a comprehensive understanding of communication and influence dynamics concerning:
- Colleagues
- Line managers
- Internal and external clients and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.