Get in Touch

Course Outline

Foundational Tools

  • Define clear communication objectives
  • Establish a mutual understanding of roles
  • Identify the most effective requirements and processes for achieving communication goals
  • Recognise and leverage common ground to facilitate successful interactions
  • Team Exercise

The Communication Process

  • Stages of Communication
  • Preparing the message
  • Tailoring the message to the recipient
  • Delivering the message effectively
  • Identifying barriers to communication
  • Communication Exercise-Case Studies

Communication Skills

  • Choice and Control
  • Emotional Intelligence
  • Four Key Components
  • Building Trust
  • Establishing Rapport
  • Outcome Thinking
  • Active Listening for Understanding
  • Expressing views without causing provocation
  • Questioning for Specifics
  • Summarising

Influencing

  • Expanding the Skill Set
  • Influencing Framework
  • Guidelines
  • Personal Needs and Motivations
  • Influencing Strategy
  • Influencing Exercise-Planning and Practice

Challenging Situations: Understanding and Managing Conflict

  • Communicating Non-Defensively
  • Communicating Exercise-Real Plays
  • Facilitating Team Communications
  • Addressing Dreaded Behaviours
  • Team Exercise-Difficult Situations

Summary and Action Plans

  • Lessons learned and plans for ongoing development
 21 Hours

Testimonials (7)

Upcoming Courses

Related Categories