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Course Outline
Introduction to Communication
- The communication process and its key stages
- The significance of verbal and nonverbal cues
- Techniques and tools for enhancing communication effectiveness
Principles of effective communication as a cornerstone of professional interaction within your organisation
- Self-analysis of personal communication styles
- Identifying common communication errors
- Understanding and overcoming communication barriers
- Stages in the development of interpersonal contact
- Comparing direct face-to-face communication with telephone interactions
Communication within Organisations
- Navigating communication networks inside the workplace
- Information flow models and strategies for their optimisation
- Aligning tasks with appropriate internal communication tools
Effective Conversations
- Developing self-image as both a sender and receiver of messages
- Factors influencing the quality of professional interactions among staff
- Active listening as a critical tool for effective dialogue
- Identifying factors that hinder hearing and understanding speech
- The art of asking the right questions
- Psychological mechanisms and techniques for positive influence
Building Teams and Their Impact on Cooperation
- Stages of team development: operational principles and potential challenges at each phase
- Strategies for addressing issues at all stages of development
- Identifying and understanding team roles
Conflict and Competition in Groups: Managing Threats to Cooperation
- Understanding the sources and types of conflicts
- Strategies for resolving and managing conflict
- Competition within the group: weighing the pros and cons
Exploring the sources and types of conflicts
Maintaining harmony and positive relations with others: the concept of assertive behaviour
- Defining the concept of assertiveness
- Understanding your own rights in the workplace
- Determining when to adopt an assertive stance
- Distinguishing between aggressive, submissive, and assertive behaviour
- Crafting "I" messages as the foundation for assertively expressing opinions, judgments, and emotions
- Overcoming the fear of saying "no" and identifying what holds us back
- Practising self-assertive treatment rooted in personal integrity
Respecting Yourself and Others: Navigating Agreements and Refusals
- The ability to deny requests and refuse admission appropriately
- The ability to argue points constructively
- Recognising and handling manipulation
- Accepting both negative and positive forms of criticism
- Delivering constructive feedback effectively
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality
