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Course Outline

Understanding Ourselves and Others

  • Recognising that inviting others to a meeting imposes our priorities upon them
  • Exploring the factors that influence our behaviour
  • Understanding how our behaviour impacts others: do they respond as we intend, and as they ought to? If not, why?

The Process for Managing Meetings

  • Determining the necessity of a meeting, identifying alternatives, and evaluating which option is preferable
  • The process for calling, managing, and preparing for meetings:
    • Developing a meaningful agenda that outlines meeting objectives, topics to be covered, and suggested timings
    • Inviting only the necessary participants
    • Managing the meeting: encouraging relevant contributions while distinguishing them from irrelevant ones; adhering to the agenda and time limits
    • Creating outputs: producing action points rather than just detailed minutes
    • Scheduling follow-up meetings where appropriate

Attending Meetings

  • Evaluating whether attendance at all invited meetings is necessary
  • Deciding whether to attend or decline meetings
  • Formulating justifications for declining an invitation
  • Identifying permissible activities during a meeting, related to attendees, subject matter, and timings

Other Personal Efficiency and Time Management Issues

  • Setting and maintaining personal and professional objectives
  • Work Prioritisation
    • Determining what tasks need to be completed
    • Establishing priorities for these activities
  • Employee-Imposed Time: Assessing whether staff and colleagues are working for us, or if we are working for them
  • Time Bandits: Identifying other factors that consume time and strategies to address them:
    • Emails
    • Telephone calls
    • Unplanned interruptions
    • Displacement activities: such as procrastination
    • Other distractions
  • Effective delegation
  • Assertiveness: Seeking compromise and learning to say "no" effectively
 7 Hours

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