Influencing and Avoiding Conflict Training Course

Who Should Attend

This course is designed for individual contributors, managers, and team leaders whose professional success hinges on their capacity to communicate clearly, ensure they are understood, and positively influence others' performance while fostering constructive working relationships.

Course Overview

Success, both individually and within teams, relies heavily on the ability to communicate effectively, whether in face-to-face settings or virtually. Every interaction shapes how you are perceived and presents an opportunity to build trust and exert positive influence. Whether you are engaging in a one-on-one discussion, presenting to a large audience, sharing updates with a project team, or delivering challenging news, mastering effective communication is one of the most potent tools for achieving your goals.

This programme enhances your ability to stay focused on your desired outcomes, attune to your audience, and craft messages that are clear and impactful. Creating an environment that encourages open discussion and continuous dialogue is essential for communication success. The skills covered in this course will empower you to exercise greater choice and control in every conversation, influence others without relying on formal authority, and improve both the quality of your relationships and overall productivity.

Goal

This training aims to review and enhance the competencies required to achieve business objectives, both individually and through teamwork. Participants will acquire key skills, including:

• Developing an effective communication style with others
• Practically analysing communication barriers and mastering active techniques to prevent them
• Building supportive professional relationships
• Engaging in effective teamwork
• Gaining awareness of mutual influence between individuals and teams
• Utilising a variety of techniques to manage conflict
• Adopting constructive behavioural models, such as assertive postures

Method of Work

The training is designed to be highly interactive, with participants actively engaged for over 80% of the time. Each session follows a consistent dynamic: opening with exercises to build awareness, followed by a mini-lecture on techniques (knowledge), and concluding with the practice of new tactics and skills. Upon completion of each session, participants receive support materials summarising the topics discussed.

Practical material is consolidated through mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms experienced by participants during the training.

This instructor-led, live training in South Africa (online or onsite) is aimed at anyone who wishes to enhance their coaching and communication skills.

By the end of this training, participants will be able to:

• Understand the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply the different coaching and communication best practices.
• Improve communication and influencing skills.
• Conduct coaching sessions with confidence.

Purpose

The demand for professionals who possess strong business acumen, interpersonal skills, and leadership capabilities has never been higher. This course is designed to empower individuals from all specialisms with the knowledge and skills required to communicate and collaborate effectively.

Mastering Communication and Collaboration seeks to bridge the gap between specialist and non-specialist professionals, thereby enhancing communication across all areas of the business. By integrating actionable strategies with real-world examples and practical tips, the course will help you refine your abilities and become a more effective communicator and collaborator—whether you are an aspiring leader or an experienced professional.

The primary aim of the course is to enhance attendees' professional effectiveness by complementing technical 'hard skills' with essential 'soft skills'. Attendees will

• gain a better understanding of organisational dynamics outside their specific functions, enabling them to integrate more seamlessly into their organisations
• learn how to collaborate and communicate technical issues in a way that benefits both the speaker and the listener
• become more proficient in conveying specialist information to non-expert audiences

Format of the Course

• Interactive lectures and discussions.
• Interactive problem-solving sessions.

Course Customisation Options

• To arrange customised training for this course, please contact us.

Upon completion of the course, delegates will be able to:

• Recognise the importance of managing one's own behaviour before attempting to influence others
• Assess the strengths and limitations of various communication mediums
• Effectively manage internal and external customers as well as stakeholders

Course Format

This course employs a highly interactive approach combining:

• Facilitated discussions
• Slide presentations
• Practical exercises
• Case studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

If your goals include:

• understanding why some people fail to respond to your communication,
• enhancing your relationships with your spouse, children, boss, colleagues, and others,
• broadening your personal communication skills with those around you,
• learning techniques to quickly feel better, safer, and more at peace, just as you wish,
• captivating others' interest in you and winning their liking

then this course is designed for you!

The communication tools you will master are drawn from various domains of NLP, psychology, psychotherapy, and hypnotherapy. This accumulated knowledge is grounded in the latest research and developments within these fields. It condenses hundreds of hours of study, reading, listening, and viewing materials, alongside books, films, and psychological consultations, into an engaging lecture format complete with practical exercises.

Upon completion of the session, participants will be equipped to:

• Boost clarity, confidence, and professionalism in both verbal and written exchanges.
• Utilise strategies for structuring messages appropriately for diverse audiences.
• Refine grammar, vocabulary, and tone to suit business contexts.
• Steer clear of common communication pitfalls and misunderstandings.
• Cultivate active listening and feedback delivery skills to enhance workplace interactions.

This instructor-led, live training in South Africa (online or onsite) is aimed at intermediate-level professionals across various roles who wish to improve oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message transmission, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations of conflict, negotiation, and teamwork.

This programme focuses on crafting procedures that translate policy into actionable steps, alongside techniques to ensure that policies and procedures are positively embraced by users. Additionally, strategies for consultation and communication will be covered. The programme is highly experiential, utilising real-life scenarios and case studies. Participants will also receive models and checklists for future reference and application.

Course Objectives

• To recognise the importance of having robust organisational policies and procedures
• To comprehend the distinctions between ‘policies’ and ‘procedures’
• To grasp the connection between an organisation’s values and its policies and procedures
• To identify the relationship between effective policies and procedures and overall organisational performance
• To learn the process of writing clear policies and procedures
• To examine writing formats and styles
• To practice writing clear, effective policies and procedures
• To understand the necessity of regularly updating, reviewing, and revising your organisation’s policies and procedures

What You Will Gain

• An appreciation of the need to establish new policies and procedures, as well as reviewing and revising existing ones
• A clear understanding of the principles, guidelines, formats, and writing styles that create effective policies and procedures
• Practical experience in writing policies and procedures
• An understanding of policy and procedure implementation techniques, including communication and training strategies

Who Should Attend?

Staff responsible for writing policies and procedures will greatly benefit from this programme. You will learn how to write clear and effective policies and procedures. The course will offer templates, exercises, and plenty of brainstorming activities to help you write your policies and procedures. It will also help you to apply writing processes and checklists to your organisation’s internal and external systems, enabling you to feel confident when producing top-quality documents.

This instructor-led, live training in South Africa (online or onsite) is aimed at beginner-level to intermediate-level leaders and managers who wish to adopt feedforward techniques to improve team engagement, coaching, and performance conversations.

"High-Impact Communication Skills" is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This workshop is a hands-on programme designed to instil the principles of effective business meeting coordination. Drawing on adult learning methodologies, the course is delivered through interactive exercises and impactful presentations.

This instructor-led, live training in South Africa (online or on-site) is designed for managers and executives aiming to implement the right tools, skills, and methodologies to manage remote teams effectively.

Upon completion of this training, participants will be able to:

• Examine remote leadership principles, structures, and key components to effectively adapt to remote working environments.
• Foster trust, set clear objectives, cultivate culture, and promote teamwork to build a productive and efficient remote team.
• Leverage existing tools and technologies to enhance virtual communication and collaboration.
• Apply goal-setting and project management techniques to evaluate the performance of remote teams.

Audience

This course is designed for managers, team leaders, and staff members who find that:

• They are attending too many meetings
• Their time is being "stolen" by others
• They struggle to prioritise their daily work due to a lack of planning, foresight, or effective prioritisation

Course Format

The course combines highly interactive elements, including:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Recognise the importance of managing meetings effectively, while respecting the time constraints of those invited
• Follow standard procedures for calling, managing, and preparing meeting outputs
• Adopt broader strategies for managing themselves and their time more efficiently, enabling them to work smarter, not harder