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Duration 7 hours
Course Outline
Comprehending Sensitivity in the Workplace
- Defining sensitivity and respect in professional contexts
- The influence of word choice, tone, and body language
- Becoming aware of cultural, individual, and social differences
Identifying and Managing Unconscious Bias
- How biases develop and affect decision-making processes
- Recognizing microaggressions and instances of unintended offense
- Implementing practical strategies to mitigate bias and ensure fairness
Empathy and Emotional Intelligence
- Understanding the perspectives and emotions of others
- Practicing active listening and compassionate communication
- Utilizing empathy to build trust and foster collaboration
Navigating Sensitive Situations
- Responding constructively to conflict or perceived offense
- Maintaining professionalism when under pressure
- Transforming difficult conversations into learning opportunities
Cultivating an Inclusive Culture
- Encouraging respect, openness, and shared accountability
- Promoting inclusive behaviors in everyday interactions
- The role of leadership in modeling sensitivity
Practical Application and Reflection
- Exercises based on case studies of sensitive workplace scenarios
- Group reflection sessions and sharing of insights
- Developing a personal action plan to implement sensitivity principles
Wrap-Up and Forward Planning
- Review of core concepts and best practices
- Committing to ongoing awareness and mutual respect
- Guidelines for sustaining long-term inclusivity in the workplace
Requirements
- Background in team-based or client-facing work environments
- Willingness to engage in self-reflection and group discussions
- No previous training in diversity or inclusion is necessary
Target Audience
- Employees and team leaders looking to champion respect and inclusion
- Managers seeking to foster awareness and empathy within their teams
- Organizations committed to strengthening a culture of sensitivity and mutual understanding
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
