Course Outline
Day 1
INTRODUCTION
- Background context
- Defining roles
- The role of soft skills
- Perception, numeracy, and human nature
- Money, metrics, and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The objectives and intent behind communication
- Education
- Information dissemination
- Persuasion
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your listeners
- Worldviews, perspectives, and mental schemas
- Navigating jargon and mixed audiences
- Geographical and national contexts
- Depth of detail and levels of abstraction
3. COMMUNICATION METHODS AND TOOLS
- Available tools
- On-screen text and summary techniques
- The rule of three
- Utilising examples and analogies
4. STORYTELLING
- The universal appeal and cyclical nature of stories
- Applying storytelling in the workplace
- Techniques for effective narration
- The role of non-verbal communication
- The enduring power and longevity of narratives
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Determining the appropriate level of detail
- Sourcing trusted data
- Visualising data and information
6. INTERPRETATION OF DATA
- Understanding confirmation bias
- Clarifying communication intent
- Assessing communication status
7. FEEDBACK
- Feedback frameworks
- Situation, Behaviour, and Impact (SBI) model
- Sandwich feedback model
- Pendleton rules
- Situation, Task, Action, and Result (STAR) model
- SAID feedback model
- Strategies for receiving valuable feedback
- Practising active listening
- Techniques for delivering effective feedback
- Providing constructive criticism
- Key conclusions
Day 3
8. COLLABORATION
- The rationale for collaboration
- Defining the concept of collaboration
- Cultivating a collaborative culture
- Summary points
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting appropriate collaboration tools
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari window model
- The principle of conciseness
- Developing assertiveness
- Basic assertion techniques
- Empathic assertion
- Consequence assertion
- The discrepancy technique
- Repetition techniques
- The fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-regulation
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Defining disclosure and intent
- Strategies for building a personal brand
- Step 1: Defining your aspirations
- Step 2: Aligning goals
- Step 3: Identifying your audience and purpose
- Step 4: Engagement strategies
- Key brand attributes
13. POSITIVE ATTITUDE
- The origins of Positive Mental Attitude (PMA)
- ‘Can-do’ spirit and confidence
- Cultivating and sustaining a positive mindset
- Practising distilled positivity
- Final thoughts
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisite Knowledge and Skills
There are no mandatory prerequisites for participation; however, prior professional experience in any discipline is recommended to maximise the value of the training.
Target Audience
The course is primarily designed for professionals with several years of experience. However, the content is universally applicable and relevant across most industries. It is particularly beneficial for specialists who frequently need to explain complex or niche concepts to non-technical audiences.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
