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Course Outline
Core Principles of Effective Communication
The value of clear and succinct expression
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognising typical communication obstacles and strategies to overcome them
- Distinguishing between formal and informal communication styles
Excelling in Verbal Communication
- Articulation & Pronunciation: Delivering messages with clarity and confidence
- Pacing & Tone: Conveying professionalism and engagement
- Active Listening: Essential for successful dialogue
- Managing Difficult Conversations & Offering Constructive Feedback
Essential Business Writing
Composing with precision, accuracy, and brevity
- Grammar and punctuation: Identifying and correcting frequent errors
- Formulating professional emails, reports, and business correspondence
- Selecting an appropriate tone for varying business scenarios
Best Practices for Digital Email Communication
Professional email etiquette: Guidelines and cautions
- Organising emails for maximum impact and efficiency
- Navigating sensitive or complex email exchanges
- Leveraging AI and tools for grammar and tone validation
Conclusion & Action Plan
- Summary of key learnings and personal reflections
- Commitment to continuous self-improvement
Training Methodologies
- Interactive Discussions & Exercises – Engaging participants via real-world scenarios
- Role-Playing & Simulations – Practising effective oral communication
- Group Work & Peer Feedback – Learning from the writing and speaking styles of others
- Practical Writing & Editing Exercises – Gaining hands-on experience in refining business communication
Requirements
Intended Audience: Professionals aiming to sharpen their verbal and written proficiency in English.
8 Hours
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
