Course Outline

Learning objectives

  • Understand the elements and operations of a Quality Management System and its principal processes
  • Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks
  • Understand the approaches, methods and techniques used for the implementation and management of a QMS

Educational approach

  • Lecture sessions are illustrated with practical questions and examples
  • Practical exercises include examples and discussions
  • Practice tests are similar to the Certification Exam


  • Day 1: Introduction to quality concepts, QMS, and clauses 4–6 of ISO 9001
  • Day 2: Clauses 7–10 of ISO 9001 and certificate exam

The exam fully meets the requirements of the PECB Examination and Certificate Programme. It covers the following competency domains:

Domain 1: Fundamental concepts and principles of quality management and a QMS based on ISO 9001

Domain 2: ISO 9001 requirements for a quality management system —Clauses 4 to 10

 14 Hours

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