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 Duration 35 hours

Course Outline

Day 1: Introduction to ISO 9001 and initiating a QMS implementation

  • Training course objectives and structure.
  • Overview of ISO, management systems, and the ISO 9000 family.
  • Introduction to quality and QMS based on ISO 9001.
  • Initiating the QMS implementation process.
  • Leadership and commitment.
  • Quality policy.
  • Roles, responsibilities, and authorities.

Day 2: Developing the implementation plan for a QMS

  • Context of the organisation.
  • QMS scope.
  • Actions to address risks and opportunities.
  • Quality objectives.
  • Change management.
  • Resources.
  • Competence.

Day 3: Executing the implementation of a QMS

  • Awareness and communication.
  • Management of documented information.
  • Requirements for products and services.
  • Design and development of products and services.
  • Outsourcing.
  • Production and service provision.
  • Monitoring, measurement, analysis, and evaluation.

Day 4: QMS monitoring, continual improvement, and preparation for the certification audit

  • Internal audit.
  • Management reviews.
  • Nonconformities and corrective actions.
  • Continual improvement.
  • Preparation for the certification audit.
  • Closing of the training course.

Day 5: Certification Exam

Requirements

A foundational understanding of ISO 9001 and comprehensive knowledge of implementation principles are required.

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