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Course Outline

Day 1: Introduction to ISO 9001 and starting the QMS implementation

  • Course objectives and structure
  • Overview of ISO, management systems, and the ISO 9000 family
  • Foundations of quality and QMS based on ISO 9001
  • Initiating the QMS implementation process
  • Leadership and commitment
  • Quality policy
  • Roles, responsibilities, and authorities

Day 2: Developing a QMS implementation plan

  • Understanding the organizational context
  • Defining the QMS scope
  • Addressing risks and opportunities
  • Setting quality objectives
  • Change management
  • Resource allocation
  • Competence and capability

Day 3: Implementing the QMS

  • Building awareness and effective communication
  • Managing documented information
  • Defining requirements for products and services
  • Design and development of products and services
  • Managing outsourced processes
  • Production and service provision
  • Monitoring, measurement, analysis, and evaluation

Day 4: QMS monitoring, continual improvement, and audit preparation

  • Conducting internal audits
  • Performing management reviews
  • Handling nonconformities and corrective actions
  • Drafting continual improvement strategies
  • Preparing for the certification audit
  • Course wrap-up

Day 5: Certification Exam

Requirements

A basic grasp of ISO 9001 and a solid understanding of implementation principles are required.

 35 Hours

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