Course Outline
Foundations of Effective Communication
1. Communication in a business environment
- The role of communication in team effectiveness
- Communication barriers
2. Communication styles
- Individual differences
- Adapting style to the recipient
3. Structure of delivery
- Clarity of message
- Logic and consistency
- Business storytelling
4. Active listening
- Listening techniques
- Asking questions
Communication in Demanding Situations
1. Difficult conversations
- Conflicts
- Differences of opinion
2. Feedback
- Constructive feedback
- Receiving feedback
3. Communication under pressure
- Emotions in communication
- Maintaining professionalism
4. Communication with various stakeholders
- Team
- Management
- Client
5. Summary and conclusions
Requirements
- Professional Context: Currently working in a role that requires regular interaction with stakeholders, clients, or cross-functional teams.
- Knowledge Level: A solid grasp of basic workplace etiquette and standard business reporting (Intermediate entry level).
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Core Competencies:
- Experience in conducting or participating in professional meetings.
- Basic self-awareness of one’s own communication habits and challenges.
Audience
- Specialists.
- Team Leaders.
- Managers.
- Analysts working with stakeholders.
Testimonials (4)
Body scan
Piotr Chwiedziewicz - Grupa OLX
Course - Mindfulness for Business Professionals
It was nice to know more about EQ
Itzel Hernandez Diaz
Course - Emotional Intelligence (EQ)
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!