Course Outline

Foundations of Effective Communication

1. Communication in a business environment

  • The role of communication in team effectiveness
  • Communication barriers

2. Communication styles

  • Individual differences
  • Adapting style to the recipient

3. Structure of delivery

  • Clarity of message
  • Logic and consistency
  • Business storytelling

4. Active listening

  • Listening techniques
  • Asking questions

Communication in Demanding Situations

1. Difficult conversations

  • Conflicts
  • Differences of opinion

2. Feedback

  • Constructive feedback
  • Receiving feedback

3. Communication under pressure

  • Emotions in communication
  • Maintaining professionalism

4. Communication with various stakeholders

  • Team
  • Management
  • Client

5. Summary and conclusions

 

Requirements

  • Professional Context: Currently working in a role that requires regular interaction with stakeholders, clients, or cross-functional teams.
  • Knowledge Level: A solid grasp of basic workplace etiquette and standard business reporting (Intermediate entry level).
  • Core Competencies:
    • Experience in conducting or participating in professional meetings.
    • Basic self-awareness of one’s own communication habits and challenges.

Audience

  • Specialists.
  • Team Leaders.
  • Managers.
  • Analysts working with stakeholders. 
 14 Hours

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