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Course Outline
Understanding 'Brand'
- Defining what constitutes a 'brand'
- Identifying your company's brand identity
- Ways to enhance the strength of your company's brand
Foundational Change Strategies
- The necessity for managers to continuously evaluate the current state of their department, particularly against peers and competitors, to implement proactive rather than reactive changes
- The 'STARS' model for Change Strategies and Planning
Change Management
- Analyzing factors that contributed to the success of previous change initiatives
- Examining reasons why past changes may have fallen short
- Extracting lessons from previous change efforts (both internally and externally)
- Mastering the 9 Change principles and applying them in practice
- Understanding Lewin’s model of Change Implementation
- Utilizing the Change Kaleidoscope
The Psychological Impact of Change
- Assessing current emotional states: 'How am I feeling?' and 'How are my colleagues feeling?'
- Anticipating emotional responses as the change process unfolds
Customer and Stakeholder Relationships
- Defining who constitutes a Customer
- Defining who constitutes a Stakeholder
- Maximizing the value of every customer and stakeholder interaction
- Exploring the Service : Profit Chain
Financial Aspects of a Business
- Understanding Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts
- Budgets
- Cash-Flow Forecasts
- Business Cases
Setting Objectives
- Formulating Vision and Mission Statements
- Setting objectives to effectively deliver on Mission Statements
- Implementing performance management to surpass agreed-upon objectives
Negotiating for Best Results
- Effective communication during negotiations
- The significance of delivering impactful presentations
- Exploring various negotiating strategies
- Comparing different approaches
- Building strong rapport
- Navigating the 3-phase Negotiating Process
21 Hours
Testimonials (2)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.