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Course Outline

Understanding 'Brand'

  • Defining what constitutes a 'brand'
  • Identifying your company's brand identity
  • Ways to enhance the strength of your company's brand

Foundational Change Strategies

  • The necessity for managers to continuously evaluate the current state of their department, particularly against peers and competitors, to implement proactive rather than reactive changes
  • The 'STARS' model for Change Strategies and Planning

Change Management

  • Analyzing factors that contributed to the success of previous change initiatives
  • Examining reasons why past changes may have fallen short
  • Extracting lessons from previous change efforts (both internally and externally)
  • Mastering the 9 Change principles and applying them in practice
  • Understanding Lewin’s model of Change Implementation
  • Utilizing the Change Kaleidoscope

The Psychological Impact of Change

  • Assessing current emotional states: 'How am I feeling?' and 'How are my colleagues feeling?'
  • Anticipating emotional responses as the change process unfolds

Customer and Stakeholder Relationships

  • Defining who constitutes a Customer
  • Defining who constitutes a Stakeholder
  • Maximizing the value of every customer and stakeholder interaction
  • Exploring the Service : Profit Chain

Financial Aspects of a Business

  • Understanding Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Setting Objectives

  • Formulating Vision and Mission Statements
  • Setting objectives to effectively deliver on Mission Statements
  • Implementing performance management to surpass agreed-upon objectives

Negotiating for Best Results

  • Effective communication during negotiations
  • The significance of delivering impactful presentations
  • Exploring various negotiating strategies
  • Comparing different approaches
  • Building strong rapport
  • Navigating the 3-phase Negotiating Process
 21 Hours

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