Conflict Management Training Course

This highly interactive course incorporates individual and group discussions, alongside practical skills exercises, to empower participants to share insights and elevate their proficiency. The programme fosters a collaborative environment for personal and professional growth.

Audience

This course is designed for anyone seeking to strengthen their assertiveness capabilities.

Aim

The primary goal is to boost self-confidence and enhance the participant’s ability to communicate with confidence and assertiveness towards colleagues and customers.

Objectives

Upon completion of the programme, participants will be able to:

• Identify and navigate the obstacles that hinder assertive behaviour.
• Recognise assertive behaviour patterns in themselves and others, and master effective strategies to manage them.
• Communicate effectively with diverse individuals to foster mutually beneficial outcomes whenever possible.
• Navigate and manage challenging situations with confidence.

Goal

This training aims to review and enhance the competencies required to achieve business objectives, both individually and through teamwork. Participants will acquire key skills, including:

• Developing an effective communication style with others
• Practically analysing communication barriers and mastering active techniques to prevent them
• Building supportive professional relationships
• Engaging in effective teamwork
• Gaining awareness of mutual influence between individuals and teams
• Utilising a variety of techniques to manage conflict
• Adopting constructive behavioural models, such as assertive postures

Method of Work

The training is designed to be highly interactive, with participants actively engaged for over 80% of the time. Each session follows a consistent dynamic: opening with exercises to build awareness, followed by a mini-lecture on techniques (knowledge), and concluding with the practice of new tactics and skills. Upon completion of each session, participants receive support materials summarising the topics discussed.

Practical material is consolidated through mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms experienced by participants during the training.

Upon completion of the course, delegates will be able to:

• Recognise the importance of managing one's own behaviour before attempting to influence others
• Assess the strengths and limitations of various communication mediums
• Effectively manage internal and external customers as well as stakeholders

Course Format

This course employs a highly interactive approach combining:

• Facilitated discussions
• Slide presentations
• Practical exercises
• Case studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

As the pace of change accelerates with digital business and Business 3.0, organization boundaries and alliances are constantly shifting. To survive and thrive in this new knowledge economy, teams and individuals need to learn how to resolve conflict more effectively while maintaining long term relationships. Unfortunately, most professionals receive very little education in effective conflict resolution, leading to situations where conflict is either avoided, responses are passive aggressive, or even worse, schoolyard bullying becomes the dominant means of winning conflict.

This instructor-led, live training (onsite or remote) is aimed at executives, leaders, teams and business individuals who wish to learn how to resolve conflict using practical, simple to follow yet highly effective conflict models. By the conclusion of the course, you will have experience with 14 powerful plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.

By the end of this training, participants will be able to:

• Identify the 5 stages of effective conflict resolution.
• Agree how to deal with conflict before it starts
• Manage themselves positively through conflict.
• Work with proven methods to resolve conflict faster and more effectively
• Rehearse conflict to achieve a better outcome
• Learn from conflict to approach future conflicts differently.

The program includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience. The course has an emphasis on fun, interactive, practical, visual and analogy based learning to help embed the models while moving at a fast pace. You can expect to hear about topics ranging from buildings, to emotions, to preparing your conflict dish, to lemmings, leading 20th Century psychologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs and Les Miserables.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Who Is This Course For?

• This course is designed for staff who need a comprehensive understanding of the dynamics surrounding influence and conflict avoidance, including: 
  • Interactions with colleagues
  • Relationships with senior management
  • Engagement with internal and external customers and stakeholders

Course Aims

Upon completion of this course, participants will be equipped to:

• Recognise the importance of regulating one’s own behaviour as a prerequisite for influencing others
• Evaluate the pros and cons of various communication channels
• Effectively manage relationships with both internal and external stakeholders and customers

Delivery Method

The course employs a highly interactive blend of:

• Guided group discussions
• Visual slide presentations
• Practical exercises
• Real-world case studies

This two-day programme is tailored for individuals seeking to enhance their negotiation results with clients, suppliers, and colleagues. It imparts the techniques employed by successful negotiators and fosters the self-assurance required for success.

Participants will explore various negotiating styles and learn how to leverage their personal influence while safeguarding key relationships. The course is highly interactive, blending lectures, discussions, coaching, and practical exercises.