Course Outline
1. The Five Stages of Conflict Resolution
- Establishing how everyone will behave during conflict before it arises
- Improving self-management during conflicts
- Comprehending and resolving the core issues
- Rehearsing the conflict interaction
- Learning from the conflict experience
2. Establishing Pre-Conflict Agreements
- Constructing effective social contracts
- Negotiating remedies for contract breaches
- Reviewing and updating social contracts
3. Enhancing Self-Management
- Recognising and eliminating counterproductive aggression in conflict resolution
- Cultivating awareness of personal biases and strategies to mitigate them
- Shifting from belief-driven assumptions back to objective facts
- Identifying and neutralising bias within the conflict
- Techniques for self-regulation when emotionally triggered
4. Comprehending and Resolving Conflicts
- Analysing the other party's motivations, needs, and obstacles
- Learning to 'slow down' the process to enhance resolution effectiveness
- Practising empathetic listening and achieving positive confirmation
- Strategies to avoid getting stuck and ensure complete resolution
5. Rehearsing the Conflict
- Applying neuroscience principles to gain new perspectives and prepare for critical conversations
6. Deriving Lessons from the Conflict
- Analysing the resolution process
- Reflecting on personal performance and behaviour during the dispute
7. Recap and Active Discussion
- Revisiting the most impactful models
- Discussing specific conflict scenarios
- Concluding with actionable next steps
Requirements
- A self-awareness of the need to manage business conflicts more effectively.
- This course is ideally delivered to teams, though we also accommodate individual participants.
Target Audience
- This programme benefits all managers, supervisors, executives, HR personnel, and professionals operating in environments where conflicts are either ignored or managed inadequately. The course provides tools and models to enhance your personal conflict resolution skills, while also equipping you to help others acquire the critical competencies required for success in the modern professional workplace.
Testimonials (1)
Very practical. Trainer was very flexible in ensuring we meet our needs.
