Course Outline
Understanding Assertiveness
- Defining what assertiveness is—and what it is not.
- The distinctions between passive, aggressive, passive-aggressive, and assertive behaviours.
- Evaluating your own communication style.
- The advantages of assertive communication within the workplace.
Building Confidence and Self-Awareness
- Identifying personal barriers to being assertive.
- Challenging limiting beliefs to increase self-confidence.
- Understanding emotional triggers and managing responses appropriately.
- Developing a positive and confident mindset.
Communicating with Confidence
- The principles of effective verbal and non-verbal communication.
- Active listening and asking insightful questions.
- Expressing opinions, needs, and expectations clearly and respectfully.
- Professionally saying 'no' without damaging relationships.
Understanding Others and Influencing Positively
- Recognising different communication and behavioural styles.
- Adapting your communication approach to suit different personalities.
- Building rapport and trust.
- Using influencing techniques to achieve positive outcomes.
Managing Difficult Conversations
- Preparing for challenging conversations.
- Handling conflict calmly and constructively.
- Responding confidently to criticism, complaints, and difficult behaviour.
- Managing emotions under pressure while maintaining professionalism.
Practical Assertiveness Skills
- Giving and receiving constructive feedback.
- Negotiating win-win solutions.
- Applying assertiveness techniques in meetings, presentations, and everyday workplace situations.
- Engaging in practical exercises and role-plays based on real workplace scenarios.
Continuing Professional Development
- Reflecting on individual strengths and areas for development.
- Creating a personal plan to improve assertiveness.
- Setting SMART goals for continued growth.
- Identifying opportunities to apply new skills in the workplace.
Requirements
None.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
