Course Outline
Communication and Collaboration
- Communication – what is a communication style and why it matters for effectively communicating goals, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern ‘Manager’ – Models for Team Collaboration and Team Self-Organisation
- When people ‘feel like doing things,’ the whole team has a chance to perform well
- The ‘desire’ to make decisions independently
- Aiming for one common goal
- Aligning what people want with what they are capable of
- Supporting the effective self-organisation of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
Roles and communication styles:
- Diagnosis and identification of preferred roles and communication styles
- Effective communication between different roles and styles,
- Colours in communication – the foundation for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes,
- The ‘Conflict Spiral’,
- Effective resolution of problems and conflicts
External Communication
- The communication process,
- Communication planning,
- Information management,
- External communication,
- Partnership and Collaboration in the Organisation - SRMM® Model
- Model Maturity Levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationships (Relational)
- Integrated Collaboration (Integrated)
- Predictability and Forecasting (Predictive)
- Who do I collaborate with?
- Identification of Partners
- Mapping interactions with Partners
- Improvement Plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
This training is designed to be interactive, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to build new habits and awareness, a mini-lecture on techniques (knowledge), and practice of new tactics and skills. At the close of each session, participants receive supplementary materials related to the topics discussed. Practical exercises are reinforced with mini-lectures that provide theoretical foundations and explain the basic psychological mechanisms experienced during in-class activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
