Course Outline

Defining Business Problems

1. What is a business problem

  • Problem vs. symptom
  • Business context of the problem
  • Impact of an incorrect problem definition

2. Problem identification techniques

  • Stakeholder analysis
  • Information gathering
  • Structuring observations

3. Problem structuring

  • Breaking problems down into elements
  • Cause-and-effect relationships

4. Problem prioritization

  • Business criteria
  • Scale of impact
  • Urgency and complexity

Risk Assessment

1. Introduction to risk assessment

  • What is risk
  • Operational, project, and strategic risk

2. Risk identification

  • Sources of risk
  • Internal and external risks

3. Risk assessment

  • Probability
  • Impact
  • Risk matrices

4. Risk responses

  • Avoidance
  • Mitigation
  • Acceptance

5. Risk reporting

  • Communicating risk to stakeholders
  • Risk monitoring

 

Requirements

  • Professional Experience in business analysis, project coordination, or a leadership role involving decision-making.
  • Knowledge Level: A foundational understanding of business processes and project lifecycles (Intermediate entry level).
  • Competencies: Basic familiarity with logical thinking frameworks

Audience:

  • Business analysts
  • Project Managers,
  • Team Leaders, decision-makers.

 

 14 Hours

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