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Course Outline
Introduction and Overview
The rationale and scope of business process re-engineering (BPR)
- Securing competitive advantage through radical redesign
- The necessity for re-engineering
- Defining the boundaries of what re-engineering entails
- Concentrating on the core business process
- Meeting objectives for cost efficiency and revenue growth
Applying the proven CLAMBRE/UML framework for re-engineering
- Modeling standards: UML and BPMN
- Distinguishing between customers and stakeholders
- Identifying activities and information structures
- Employing creative, right-brain thinking
Targeting the Customer
Exploring the customer interface
- Broadening customer roles through aggregation
- Refining customer classifications using generalization
- Building precise customer profiles
Documenting customer values and needs
- Differentiating service provision from product supply
- Assessing customer satisfaction across quality, flexibility, speed, cost, and service
- Classifying customer relationships using the PRIDE checklist
- Evaluating how well the business process satisfies customer requirements
Modelling the Business Process
Identifying processes for re-engineering
- Discovering core business processes
- Selecting appropriate metrics to gauge process performance
- Recognizing business process antipatterns
- Presenting insights to senior leadership
Describing worker roles and responsibilities
- Identifying role inconsistencies using cross-reference matrices
- Mapping business processes with UML activity diagrams
- Distributing activities among different roles
Analysing the Business Process
Detailing business processes
- Selecting the right UML tools
- Defining process scope using UML use case diagrams
- Identifying key business actors
- Modeling alternative workflows
- Highlighting ineffective business activities
Exploring the business structure
- Reviewing organizational infrastructure
- Mapping information using class diagrams
- Applying UML business stereotypes
- Designing process architecture with communication diagrams
- Eliminating restrictive structures
Redesigning the Business Process
Maximizing the benefits of information technology
- Web-enabled technologies
- Engagement through social platforms
- Designing future-proof business systems
- Business intelligence solutions
- Enterprise Information Systems
Redefining customer-process boundaries
- Adapting business processes to serve specific customer segments
- Leveraging technology opportunities through integration
- Personalizing the process
- Surpassing customer expectations
Creating the new process using the best business practice
- Integrating business patterns
- Addressing process anomalies
- Evaluating strategic alternatives
- Ensuring robust and reliable information management
Rolling Out the Re-engineered Process
- Training and upskilling the workforce
- Aligning metrics with customer satisfaction
- Facilitating continuous process improvement
- Monitoring and measuring outcomes
- Demonstrating success
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
