ISO/IEC 20000 Lead Auditor Training Course

This instructor-led, live training in South Africa (online or onsite) is aimed at beginner-level quality assurance professionals, regulatory compliance staff, medical device engineers, and any professionals involved in medical device manufacturing who wish to gain a foundational understanding of ISO 13485 to implement and maintain a compliant quality management system and ensure regulatory compliance in their organisations.

By the end of this training, participants will be able to:

• Understand the structure, purpose, and requirements of ISO 13485:2016.
• Learn about the quality management principles specific to medical devices.
• Gain insights into key processes and documentation required for compliance.
• Understand the steps to implement and maintain an ISO 13485 quality management system (QMS).

Why participate in this training?

Attending the ISO/IEC 27001 Foundation training equips you with the essential knowledge to implement and manage an Information Security Management System (ISMS) in accordance with ISO/IEC 27001. Throughout this course, you will gain a comprehensive understanding of ISMS components, including ISMS policies and procedures, performance metrics, management commitment, internal auditing, management reviews, and continuous improvement strategies.

Upon successful completion of this course, you will be eligible to take the examination and apply for the “PECB Certified ISO/IEC 27001 Foundation” credential. Holding a PECB Foundation Certificate demonstrates that you have grasped the core methodologies, requirements, framework, and management approach associated with the standard.

Who is this course for?

• Professionals involved in Information Security Management
• Individuals wishing to acquire knowledge about the primary processes of Information Security Management Systems (ISMS)
• Those interested in pursuing a career in Information Security Management

Learning methodology

• Lectures are supported by practical questions and real-world examples
• Practical exercises incorporate examples and group discussions
• Practice tests mirror the format of the Certification Exam

ISO/IEC 27002 Lead Manager training equips you with the essential expertise and knowledge to assist organisations in implementing and managing Information Security controls as outlined in ISO/IEC 27002.

Upon completing this course, you may sit for the exam and apply for the “PECB Certified ISO/IEC 27002 Lead Manager” credential. Achieving a PECB Lead Manager Certification demonstrates that you have mastered the principles and techniques for implementing and managing Information Security Controls based on ISO/IEC 27002.

Who should attend?

• Managers or consultants aiming to implement an Information Security Management System (ISMS) based on ISO/IEC 27001 and ISO/IEC 27002
• Project managers or consultants seeking to master the implementation process of an Information Security Management System
• Individuals responsible for information security, compliance, risk, and governance within an organisation
• Members of information security teams
• Expert advisors in information technology
• Information Security officers
• Privacy officers
• IT professionals
• CTOs, CIOs, and CISOs

Learning objectives

• Master the implementation of Information Security controls in accordance with the framework and principles of ISO/IEC 27002
• Gain a comprehensive understanding of the concepts, approaches, standards, methods, and techniques required for the effective implementation and management of Information Security controls
• Comprehend the interrelationships between the components of Information Security controls, including responsibility, strategy, acquisition, performance, conformance, and human behaviour
• Understand the significance of information security for organisational strategy
• Master the implementation of information security management processes
• Master the formulation and implementation of security requirements and objectives

Educational approach

• This training is grounded in both theory and practice
• Lectures supplemented with examples based on real-world cases
• Practical exercises derived from case studies
• Review exercises designed to aid exam preparation
• Practice tests that mirror the certification exam

General Information

• Certification fees are included in the exam price
• Training materials comprising over 500 pages of information and practical examples will be distributed to participants
• A participation certificate awarding 31 CPD (Continuing Professional Development) credits will be issued to participants
• In the event of an exam failure, you may retake the exam within 12 months at no additional cost

Information security threats and attacks are constantly evolving and improving. The most effective defence against these risks is the proper implementation and management of information security controls and best practices. Furthermore, information security is a critical expectation and requirement for customers, legislators, and other interested parties.

This training course is designed to prepare participants for implementing an information security management system (ISMS) in accordance with ISO/IEC 27001. It aims to provide a comprehensive understanding of ISMS best practices and a framework for its ongoing management and improvement.

Upon completing the training course, you may sit for the exam. If you pass successfully, you can apply for the "PECB Certified ISO/IEC 27001 Lead Implementer" credential, which demonstrates your ability and practical knowledge to implement an ISMS based on the requirements of ISO/IEC 27001.

Who Can Attend?

• Project managers and consultants involved in and concerned with the implementation of an ISMS
• Expert advisors seeking to master the implementation of an ISMS
• Individuals responsible for ensuring conformity to information security requirements within an organisation
• Members of an ISMS implementation team

General information

• Certification fees are included in the exam price
• Training material containing over 450 pages of information and practical examples will be distributed
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
• In case of exam failure, you can retake the exam within 12 months free of charge

Educational approach

• This training course contains essay-type exercises, multiple-choice quizzes, examples, and best practices used in the implementation of an ISMS.
• Participants are encouraged to communicate with each other and engage in discussions when completing quizzes and exercises.
• The exercises are based on a case study.
• The structure of the quizzes is similar to that of the certification exam.

Learning objectives

This training course will help you:

• Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an ISMS
• Acknowledge the correlation between ISO/IEC 27001, ISO/IEC 27002, and other standards and regulatory frameworks
• Understand the operation of an information security management system and its processes based on ISO/IEC 27001
• Learn how to interpret and implement the requirements of ISO/IEC 27001 in the specific context of an organisation
• Acquire the necessary knowledge to support an organisation in effectively planning, implementing, managing, monitoring, and maintaining an ISMS

ISO 37001:2025 serves as the international benchmark for Anti-Bribery Management Systems (ABMS), offering comprehensive requirements and guidance to help organisations of any size or sector prevent, detect, and address bribery risks.

This instructor-led training session, available both online and onsite, is designed for professionals at beginner to intermediate levels who wish to gain a solid understanding of, and the ability to support, the implementation or auditing of an anti-bribery management system in line with ISO 37001:2025.

Upon completion of this course, participants will be equipped to:

• Grasp the structure and underlying intent of ISO 37001:2025.
• Apply anti-bribery requirements within real-world organisational contexts.
• Develop and monitor robust internal controls and reporting mechanisms.
• Support organisational efforts towards regulatory compliance and ethical integrity.

Course Format

• Interactive lectures and discussions.
• Real-world case studies and practical examples.
• Scenario-based exercises and collaborative group work.

Customisation Options

• To arrange bespoke training for this course, please contact us directly.

ISO 37301 is an international standard that outlines the requirements for establishing, developing, implementing, evaluating, maintaining, and improving an effective Compliance Management System (CMS).

This instructor-led live training (available online or onsite) is designed for beginner to intermediate-level professionals who wish to understand, implement, or audit a compliance management system based on ISO 37301.

Upon completion of this training, participants will be able to:

• Grasp the structure, purpose, and scope of ISO 37301.
• Implement the key elements of a compliance management system (CMS).
• Identify compliance risks and opportunities across the organisation.
• Integrate the ISO 37301 CMS with existing governance, risk, or ISO systems.

Format of the Course

• Interactive lectures and discussions.
• Hands-on exercises and real-world case studies.
• Group activities and compliance scenario simulations.

Course Customisation Options

• To request a bespoke training for this course, please contact us to make arrangements.

The ISO 9001 Foundation training empowers you with the essential knowledge to implement and manage a Quality Management System (QMS) as dictated by ISO 9001. Throughout this course, you will gain a comprehensive understanding of QMS components, including QMS policy, procedures, performance metrics, management commitment, internal audits, management reviews, and continual improvement.

Upon completing this course, you will be eligible to sit for the examination and apply for the “PECB Certified ISO 9001 Foundation” credential. Holding a PECB Foundation Certificate demonstrates that you have grasped the fundamental methodologies, requirements, framework, and management approach.

Who should attend?

• Individuals working within Quality Management
• Individuals aiming to acquire knowledge about the core processes of Quality Management Systems (QMS)
• Individuals interested in pursuing a career in Quality Management

The “PECB Certified ISO 9001 Foundation” examination fully satisfies the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains: h Domain 1: Fundamental principles and concepts of a Quality Management System (QMS) h Domain 2: Quality Management System (QMS)

After successfully passing the exam, you may apply for the “PECB Certified ISO 9001 Foundation” credential.

General Information

Certification fees are included in the examination price

Training material comprising over 200 pages of information and practical examples will be provided

A participation certificate granting 14 CPD (Continuing Professional Development) credits will be issued

In the event of an unsuccessful exam attempt, you may retake the examination within 12 months at no additional cost

The ISO 9001 Lead Auditor training empowers you to develop the essential expertise required to conduct Quality Management System (QMS) audits by applying globally recognised audit principles, procedures, and techniques. Throughout this course, you will acquire the knowledge and skills necessary to plan and execute both internal and external audits in accordance with ISO 19011, as well as navigate the certification process as defined by ISO/IEC 17021-1.

Through practical exercises, you will master audit techniques and become competent in managing audit programmes, leading audit teams, facilitating customer communication, and resolving conflicts.

Upon acquiring the necessary expertise to perform these audits, you will be eligible to sit for the examination and apply for the 'PECB Certified ISO 9001 Lead Auditor' credential. Holding a PECB Lead Auditor Certificate demonstrates that you possess the capabilities and competencies to audit organisations based on industry best practices.

Who should attend?

• Auditors seeking to perform and lead Quality Management System (QMS) certification audits
• Managers or consultants aiming to master the Quality Management System audit process
• Individuals tasked with maintaining conformance with QMS requirements
• Technical experts preparing for a Quality Management System audit
• Expert advisors in Quality Management

General information

• Certification fees are included in the exam price
• Training material comprising over 450 pages of information and practical examples will be provided
• A participation certificate awarding 31 CPD (Continuing Professional Development) credits will be issued
• In the event of an unsuccessful exam attempt, you may retake the exam within 12 months at no additional cost

The PECB ISO 9001 Lead Implementer course equips you with the essential skills to assist organisations in establishing, implementing, managing, and maintaining a Quality Management System (QMS) in accordance with ISO 9001. Throughout this training, you will gain a deep understanding of Quality Management best practices, enabling you to enhance customer satisfaction and improve the overall performance and effectiveness of an organisation.

Upon mastering the core concepts of Quality Management Systems, you may sit for the examination and apply for the 'PECB Certified ISO 9001 Lead Implementer' credential. Holding this certificate demonstrates your practical knowledge and professional capability to successfully implement ISO 9001 within an organisation.

Who should attend?

• Managers or consultants involved in Quality Management
• Expert advisors seeking to master the implementation of a Quality Management System
• Individuals responsible for maintaining conformance with QMS requirements
• QMS team members

General information

• Certification fees are included in the exam price
• Training material comprising over 450 pages of information and practical examples will be distributed
• A participation certificate awarding 31 CPD (Continuing Professional Development) credits will be issued
• In the event of an exam failure, you may retake the exam within 12 months at no additional cost

This instructor-led, live training in South Africa (online or onsite) is targeted at beginner-level IT professionals and service management practitioners who wish to understand the fundamentals of ISO/IEC 20000, learn how to implement a Service Management System (SMS), and prepare for the ISO/IEC 20000 Foundation certification exam.

By the end of this training, participants will be able to:

• Understand the fundamentals of ISO/IEC 20000.
• Gain knowledge of the requirements for a service management system (SMS).
• Learn how to plan, implement, and maintain an SMS aligned with ISO/IEC 20000 standards.
• Prepare for the ISO/IEC 20000 Foundation certification exam.

This instructor-led, live training in South Africa (online or onsite) is aimed at advanced-level IT professionals and service managers who wish to gain the expertise needed to lead the implementation and management of an IT Service Management System (SMS) in compliance with the ISO/IEC 20000 standard.

By the end of this training, participants will be able to:

• Understand the principles of IT Service Management (ITSM) based on ISO/IEC 20000.
• Learn how to implement an IT Service Management System (SMS) in compliance with ISO/IEC 20000.
• Acquire knowledge on the best practices for the implementation and management of ITSM processes.
• Prepare for and conduct ISO/IEC 20000 certification audits.
• Gain skills to lead an implementation project for ITSM within an organization.

Why should you attend?

The Certified Lead Ethical Hacker training course equips you with the necessary expertise to conduct information system penetration tests by applying recognised principles, procedures, and penetration testing techniques. This enables you to identify potential threats on a computer network. Throughout this training, you will gain the knowledge and skills to manage a penetration testing project or team, as well as plan and execute internal and external pentests, in accordance with various standards such as the Penetration Testing Execution Standard (PTES) and the Open Source Security Testing Methodology Manual (OSSTMM). Furthermore, you will develop a comprehensive understanding of how to draft reports and propose countermeasures. Through practical exercises, you will master penetration testing techniques and acquire the skills required to manage a pentest team, as well as handle customer communication and conflict resolution.

The Certified Lead Ethical Hacking training course provides a technical perspective on information security through ethical hacking, utilising common techniques such as information gathering and vulnerability detection, both within and outside a business network.

The training is also aligned with the NICE (The National Initiative for Cybersecurity Education) Protect and Defend framework.

After mastering the necessary knowledge and skills in ethical hacking, you can take the exam and apply for the 'PECB Certified Lead Ethical Hacker' credential. By holding a PECB Lead Ethical Hacker certificate, you will demonstrate that you have acquired the practical skills for performing and managing penetration tests according to best practices.

Who should attend?

• Individuals interested in IT Security, particularly Ethical Hacking, who wish to learn more about the topic or begin a process of professional reorientation.
• Information security officers and professionals seeking to master ethical hacking and penetration testing techniques.
• Managers or consultants wishing to learn how to control the penetration testing process.
• Auditors wishing to perform and conduct professional penetration tests.
• Persons responsible for maintaining the security of information systems within an organization.
• Technical experts who want to learn how to prepare a pentest.
• Cybersecurity professionals and information security team members.

This course equips you with all the essential knowledge needed to approach, understand, manage, and successfully execute a digitalization and retention/archiving project. You will learn critical security, search, and risk analysis techniques, as well as how to identify legal, regulatory, contractual, and insurance-related issues. The curriculum includes a set of methodological tools designed to help you effectively digitise any process and select the most appropriate solution without getting bogged down in technical specifics. Furthermore, the course encourages critical thinking regarding the evolving landscape of digital data and the emerging technologies necessary for establishing robust data governance.

Upon mastering all the concepts required for digitalization projects, you will be eligible to sit for the exam and apply for the PECB Certified Lead Digitalization and Electronic Archiving Manager certification. Earning this credential demonstrates your practical knowledge and professional capability to support and lead a team responsible for carrying out digitalization and electronic retention/archiving initiatives.

The PECB Certified Data Protection Officer training course enables you to acquire the necessary knowledge and skills, and develop the competence to perform the role of the data protection officer in a GDPR compliance program implementation.

Why should you attend?

As data protection is becoming more and more valuable, the need for organizations to protect these data is also constantly increasing. Besides violating the fundamental rights and freedoms of persons, not complying with the data protection regulations can lead to risky situations that could harm an organisation’s credibility, reputation, and financial status. This is where your skills as a data protection officers come to place.

The PECB Certified Data Protection Officer training course will help you acquire the knowledge and skills to serve as a Data Protection Officer (DPO) so as to help organisations ensure compliance with the General Data Protection Regulation (GDPR) requirements.

Based on practical exercises, you will be able to master the role of the DPO and become competent to inform, advise, and monitor compliance with the GDPR and cooperate with the supervisory authority.

After attending the training course, you can sit for the exam, and if you successfully pass the exam, you can apply for the “PECB Certified Data Protection Officer” credential. The internationally recognized “PECB Certified Data Protection Officer” certificate will prove that you have the professional capabilities and practical knowledge to advise the controller and the processor on how to meet their obligations regarding the GDPR compliance.

Who should attend?

• Managers or consultants seeking to prepare and support an organisation in planning, implementing, and maintaining a compliance program based on the GDPR
• DPOs and individuals responsible for maintaining conformance with the GDPR requirements
• Members of information security, incident management, and business continuity teams
• Technical and compliance experts seeking to prepare for a data protection officer role
• Expert advisors involved in the security of personal data

Learning objectives

• Understand the concepts of the GDPR and interpret its requirements
• Understand the content and the correlation between the General Data Protection Regulation and other regulatory frameworks and applicable standards, such as ISO/IEC 27701 and ISO/IEC 29134
• Acquire the competence to perform the role and daily tasks of the data protection officer in an organisation
• Develop the ability to inform, advise, and monitor compliance with the GDPR and cooperate with the supervisory authority