Marketing Training in Durban

This instructor-led, live training in Durban (online or onsite) is designed for beginner to intermediate-level marketers who wish to create, manage, and optimise advertising campaigns on major social media platforms.

By the end of this training, participants will be able to:

• Develop a structured approach to social media campaign creation.
• Set up and manage ad campaigns on Facebook, Google, and TikTok.
• Define campaign objectives and select the right ad formats.
• Identify and target the ideal audience for ad campaigns.
• Optimise ad performance using analytics and A/B testing.
• Allocate budgets effectively to maximise return on investment.

This instructor-led, live training in Durban (online or onsite) is designed for beginner to intermediate-level social media managers and marketing professionals seeking to build and manage online communities, develop impactful content strategies, and enhance brand engagement.

Upon completion of this training, participants will be able to:

• Define target audiences and tailor social media strategies accordingly.
• Select appropriate social media platforms based on business goals.
• Create effective content strategies, including content pillars, formats, and calendars.
• Analyze competitors to refine social media tactics.
• Develop paid ad campaigns and measure their success.
• Engage and moderate online communities effectively.
• Handle social media crises and maintain brand reputation.
• Implement ethical best practices and social media policies.

The Sales Closing Techniques workshop is a practical, results-driven programme designed to equip participants with proven strategies and scripts to boost close rates and accelerate sales cycles.

This instructor-led live training (available online or onsite) targets beginner to intermediate-level sales professionals seeking to enhance their closing effectiveness and consistency.

Upon completing this workshop, participants will be able to:

• Implement a structured closing process that aligns with their selling environment and buyer persona.
• Employ high-impact questions and trial closes to identify and address objections early.
• Present persuasive proposals and negotiate terms with confidence.
• Apply follow-up and commitment strategies that transform prospects into customers.

Course Format

• Interactive lectures and group discussions.
• Hands-on exercises and roleplays using real-world scenarios.
• Action planning for immediate post-workshop implementation.

Customisation Options

• For a workshop tailored to your products, sales cycle, or scripts, please contact us to arrange.

Advanced Sales Strategies for Leaders is a hands-on training programme designed to equip sales leaders with the skills needed for cross-selling, upselling, consultative selling, and identifying opportunities, utilising real-world examples that align with their professional context.

This instructor-led live training (available online or onsite) targets sales leaders and managers who aim to maximise sales performance, fortify customer relationships, and implement effective selling strategies within their teams.

Upon completing this training, participants will be able to:

• Effectively apply cross-selling and upselling strategies within their respective markets.
• Utilise consultative selling techniques to build deeper trust and loyalty with clients.
• Recognise and capitalise on new opportunities within both existing and prospective client accounts.
• Guide sales teams in adopting advanced, customer-centric sales methodologies.

Course Format

• Interactive lectures and group discussions.
• Role-playing and scenario-based exercises.
• Case studies and examples tailored to participants' industries.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led, live training in Durban (online or onsite) targets intermediate-level marketing professionals who wish to automate repetitive tasks, nurture leads effectively, and optimise customer engagement through workflow automation. <\/p>

Upon completion of this training, participants will be able to: <\/p>

• Utilise Make to automate marketing campaigns and lead nurturing workflows. <\/li>
• Create personalised customer journey maps through integrated platforms. <\/li>
• Synchronise data across marketing tools like Mailchimp, HubSpot, and social media platforms. <\/li>
• Monitor and analyse automated workflows to optimise campaign performance. <\/li>
• Adopt best practices for scalable marketing automation strategies. <\/li> <\/ul>

Digital sales integrates traditional selling methods with contemporary digital channels to reach, engage, and retain customers more effectively. This training provides participants with practical strategies and tools to optimize their online presence, enhance the customer experience, and drive measurable business growth.

This instructor-led, live training (available online or on-site) is designed for sales professionals at a beginner to intermediate level who wish to refine their digital selling and customer engagement skills to achieve stronger sales results in online environments.

Upon completion of this training, participants will be able to:

• Utilise digital channels effectively to attract and convert new customers.
• Deliver engaging and professional online sales interactions.
• Build customer loyalty through consistent and personalised follow-up.
• Apply digital tools to optimise customer relationship management.
• Implement practical techniques to increase conversion and retention rates.

Format of the Course

• Interactive lectures and discussions.
• Hands-on exercises using digital tools and scenarios.
• Practical simulations of real sales interactions.

Course Customization Options

• This course can be adapted to your organisation’s specific products, services, and digital sales strategy.

This instructor-led, live training in Durban (online or on-site) is designed for beginner to intermediate marketing professionals who wish to develop and implement effective marketing strategies, analyse market trends, and maximise return on investment in competitive markets.

By the end of this training, participants will be able to:

• Understand the core principles of strategic marketing and its importance in business success
• Conduct market research to identify target audiences and competitive positioning
• Develop a comprehensive marketing strategy with clear goals and KPIs
• Implement digital and traditional marketing tactics effectively
• Evaluate and optimise marketing campaigns for better performance

This instructor-led live training Durban (online or onsite) is designed for sales and marketing professionals wishing to learn various cross-selling and upselling strategies and techniques.

By the end of this training, participants will be able to:

• Learn and understand the fundamentals of selling.
• Use various techniques and strategies for selling to achieve sales targets.
• Develop and improve customer relationships.

A brand’s digital presence is crucial for a business’s survival in today’s interconnected world.

This instructor-led, live training is designed for marketing professionals at all levels who wish to strengthen a business’s online brand positioning, evaluate brand performance, and manage brand image and reputation through a thorough Online Brand Audit.

The cumulative effect of multiple online touchpoints ultimately shapes how your target audiences perceive your company, and whether they choose to do business with you.

Conducting an online brand audit has become standard practice for businesses to evaluate and strengthen their brand positioning within a specific market.

In addition to assessing your brand’s owned online assets for strengths and weaknesses, this audit will dissect how your brand is being discussed on external channels your business does not own, to evaluate brand perception.

By the end of conducting an online brand audit, you will be empowered to develop a transformative brand marketing strategy that aligns with broader business goals.

Although this course falls under the category of 'Brand Management', it intersects with many other disciplines within an organisation; from customer experience and online user journeys to uncovering insights to marketing strategy and planning.

By the end of this training, participants will be able to:

• Evaluate a brand’s online presence for strengths and weaknesses.
• Uncover a business’s online reputation and image.
• Identify and strengthen a brand’s positioning in a given market.
• Build a results-driven brand strategy and integrated online marketing communication plan.
• Conduct a competitive brand analysis and build industry perceptual maps.
• Conduct an SEO audit.
• Learn the updated SEO guidelines in the age of AI.
• Uncover valuable insights about how different customer groups perceive a business and its products or services.
• Administer online social listening.
• Use AI to make conducting routine brand audits more efficient.

Crisis communication and emotional regulation within the field are essential competencies for personnel representing public service entities who have direct engagement with communities. This programme offers self-regulation tools, response protocols, and assertive communication techniques to manage complaints, viral incidents, and confrontations with political stakeholders, all while safeguarding institutional reputation.

This instructor-led, live training (available online or onsite) is designed for field operations, commercial, and institutional relations personnel in public services who wish to enhance their emotional and communicative response capabilities in high-pressure, high-exposure situations.

By the conclusion of this training, participants will be able to:

• Apply the ABC protocol to manage crises and public confrontations in the field.
• Regulate their emotions when facing aggressive complaints or public criticism.
• Utilise assertive communication techniques with hostile stakeholders.
• Implement de-escalation strategies in real time.
• Develop a personal action plan for post-incident management.

Format of the Course

• Interactive lecture and discussion.
• Extensive exercises and practice.
• Case study analysis and small-group workshops.

Course Customization Options

• To request a customized training, please contact us to arrange.

This programme is ideally suited for individuals pursuing careers in digital marketing and strategic planning. The course explores the fundamental concepts required to establish a strong presence in digital media. Participants will receive an introduction to core digital marketing principles, ranging from mobile and social media marketing to email campaigns, pay-per-click (PPC) advertising, and search engine optimisation (SEO). Towards the conclusion of the training, delegates will grasp the significance of data analytics and strategic planning, reinforced by relevant practical examples.

This course offers practical instruction on leveraging Odoo to oversee customer relationships, execute marketing campaigns, and construct business dashboards for performance monitoring.

Participants will gain skills in managing leads and opportunities via Odoo CRM, automating marketing tasks such as email campaigns, and developing dashboards to track sales and marketing KPIs. The curriculum focuses on hands-on exercises designed to help attendees streamline workflows, enhance customer engagement, and facilitate data-driven decision-making using Odoo.