Design Thinking Training in South Africa

This instructor-led, live training in South Africa (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to understand and apply Design Thinking methodologies to drive innovation and improve business solutions. By the end of this training, participants will be able to:

• Understand the core principles of Design Thinking and its role in innovation.
• Apply the five phases of Design Thinking to problem-solving.
• Utilize ideation techniques and tools to foster creativity.
• Implement Design Thinking strategies to improve processes and enhance efficiency.

This instructor-led, live training in South Africa (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to solve everyday workplace challenges through gamification techniques. By the end of this training, participants will be able to:

• Understand the principles of Design Thinking and its application to problem-solving.
• Incorporate gamification techniques to foster engagement and innovation.
• Develop creative and practical solutions to common workplace issues.
• Collaborate effectively across teams to implement problem-solving strategies.
• Apply iterative approaches to refine solutions through feedback and experimentation.

This instructor-led, live training in South Africa (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively. By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

In this instructor-led, live workshop training in South Africa (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, then develop the best approach for resolving them. By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

Overview: There are Five stages in the Design Thinking (DT) process (empathize, define the problem, ideate, prototype, test). In an increasingly complex world, we deal with problems that may need special approaches. Design Thinking helps deal with complex problems. Mastering design-thinking helps to deal with complex problems effectively, communicate better, persuade efficiently, improve business results and enhances organizational and personal behavior and performance.

• How DT works: learn from people and problem, find patterns, design model (model drift), test the model, evaluate the model and re-engineer. 
• Relationship between DT, innovation and entrepreneurship. 
• DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation. 
• Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.

Objectives:

• To understand the fundamentals and nuances of DT
• To explore key concepts, factors, theories, types, and models in DT
• To experiment, experience and practice DT

Delivery: This is a 1 day (4 hours) training course and consists of:

• lectures (40% - presentation of theories, concepts, models, and interactions),
• group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
• individual activities (15% - writing, designing and peer discussion)
• and others (15% - videos, reading).

Note: due to the nature of this course there is a minimum group size of 3