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Course Outline

Business Goals, Objectives
Business fundamentals from a purely business perspective

  • business fundamentals,
  • strategy
  • planning and goal setting
  • project management
  • marketing
  • staffing
  • finance

Business Process Concepts and Fundamentals
Core aspects of business processes:

  • identifying (discovering) business processes
  • characteristics of processes
  • as-is process vs. to-be process
  • levels of business process modelling
  • aligning business processes with goals and objectives

Business Process Management Concepts and Fundamentals
Fundamentals of Business Process Management:

  • functional vs. process-centric enterprise organisation
  • approaches to process management
  • advancements in process management
  • roles and responsibilities of stakeholders
  • tools that enable process management

Business Motivation Modeling
Business Modeling Fundamentals - Elements of the Business Motivational Model:

  • business vision
  • goals, objectives
  • means and ends
  • mission
  • strategies, tactics
  • aspects of business modelling

Business Process Modeling Concepts
Business Process Modelling Fundamentals:

  • BPMN Basics
  • definition and application of all BPMN elements within the descriptive and analytic conformance subclasses
  • activities;
  • grouping model elements

Business Process Modeling Skills
Business Process Modelling Skills:

  • brief scenario presented either as a BPMN diagram or in a few sentences
  • BPMN elements listed in the descriptive and analytic conformance subclasses

Process Quality, Governance, and Metrics Frameworks
Awareness of Industry Reference Models and Quality, Metrics, and Governance Frameworks:

  • awareness of a range of industry frameworks
  • APQC Process Classification Framework
  • SCOR
  • Value Chain Reference Model
  • Business Process Maturity Model (BPMM)
  • Six Sigma, Balanced Scorecard
  • COBIT
  • Sarbanes-Oxley

Requirements

A general understanding of business processes.

 28 Hours

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