Business Process Management Training Course

Introduction

• A Brief History of Processes
• The Process Perspective
• Process Management
• Analysis & Design in Process Modelling
• The Business Process Management Framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

Strategies for Implementing BPM

• The Value Proposition of BPM
• The BPM Community
• Rationale for Automating BPM
• Topology of a SOA Reference Architecture
• Overview of BPM Vendors and Tool Positioning

Aligning IT and Business

• Distinguishing BPM from BPMS
• Criteria for Selecting a BPMS
• Synergy Between IT and Business: Matching Technology to Problems
• Adopting a Development Model
• System Overview for BPM
• Key Terms and Concepts

Grasping Core Concepts and Architecture

• Process Modelling
• Process Analysis
• Process Design
• Structural Components of a BPMS
• Enterprise Process Management Planning
• Essential Skills, Roles, and Responsibilities

Governance and Business Strategy

• Historical Context: Data/Functions vs Objects & Services
• Future Outlook: Core Business Logic vs Process Control
• Design Considerations for Architects
• Aligning Business and IT Goals
• The Role of Business Stewardship
• The Role of Business Rule Analysts

Modelling Processes with BPMN

• The Value Added by BPMN
• Composability and Basic Services
• Advocating an Incremental and Iterative Approach
• The Role of Use Cases in Driving Projects
• Declaring Message Properties
• Utilising Correlation Sets
• Developing Complex Parallel Activity Execution
• Designing Concurrency
• Vendor Implementations of BPMN
• Case Study: Microsoft XLANG

Fault Handling and Exception Management

• Defining Events
• Configuring Timeouts
• Managing Faults
• Catching Exceptions
• Compensation Management

Business Rules

• Motivations for Business Rules
• Foundational Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Evolving Roles in Business and I/T
• Business-Centric Focus in Rules
• Determining When a BR Approach is Suitable
• Modern Aspects of Scoping BR Projects
• Key Components of a BR Project Plan
• The Significance of a BR Pilot
• Overview of Mining BRs from Code

BPM as an Enabler of SOA: Key Components

• Application Frontends
• Basic Services
• The Value of an ESB
• Leveraging a Repository
• Enhancing Business Agility
• The BPM Board
• Distribution of Technology White Papers

Controlling and Measuring Process Improvement

• Repository Management
• Establishing a Quality Gateway
• The Four Pillars of Success

Metrics

• Organizational Performance Context
• Characteristics of Effective Metrics
• Hierarchy of Measurement and Management
• Process Management Beyond Measurement
• Metrics Within Processes and Management Roles
• Essential Management Questions
• Common Pitfalls in Process Management

Architecture of a BPM System

• EAI and B2B Considerations
• Topology and Scalability
• Design Tooling
• Deployment Tools
• Monitoring and Administration
• The Process Engine
• Process Definition Repository

Core BPMS Features and Interfaces

• Repository Support
• Database Integration
• BAM (Business Activity Monitoring)
• Human Workflow Solutions