Introduction to Artificial Intelligence for Non-technical users Training Course

This hands-on course on Agentic AI for Business Automation equips participants with the skills to design, integrate, and scale AI-driven agents for practical business applications. The curriculum emphasizes identifying automation opportunities, connecting various tools, and developing tangible use cases across key areas such as customer service, supply chain management, and marketing operations.

Delivered as instructor-led live training, available either online or onsite, this programme is tailored for intermediate-level professionals aiming to implement AI-powered automation using no-code, low-code, and Python-based methodologies.

Upon completion of this training, participants will be able to:

• Pinpoint critical areas where agentic AI can enhance process efficiency and foster innovation.
• Map out workflows that are suitable for integration with AI agents.
• Deploy automation solutions via APIs and orchestration platforms.
• Embed AI models into real-world business scenarios to deliver measurable results.
• Establish governance frameworks and monitoring structures for AI-driven operations.

Format of the Course

• Interactive lectures coupled with practical demonstrations.
• Hands-on exercises and guided project work.
• Live implementation within a sandbox automation environment.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led, live training in South Africa (online or onsite) is aimed at beginner-level, intermediate-level, or advanced-level professionals who wish to use Artificial Intelligence in Project Management and Agile Methodologies to shift from manual coordination to data-driven orchestration. This category focuses on leveraging Machine Learning and Large Language Models to solve traditional 'bottlenecks' in the software development lifecycle (SDLC). By applying AI to areas like GitOps, capacity planning, and requirements engineering, organizations can achieve higher precision in forecasting and significantly reduce the time spent on administrative overhead. This methodology helps teams focus on high-value creative work while AI handles the complexity of data processing and scenario planning.

By the end of this training, participants will be able to:

• Understand the technical foundations of Transformers, LLMs, and SLMs.
• Critically evaluate AI tools based on cost, latency, data privacy, and vendor lock-in.
• Master advanced prompt engineering and RAG techniques for professional use.
• Integrate AI into the full Agile lifecycle, from ideation and backlog refinement to risk management.
• Identify and mitigate risks related to AI ethics, biases, hallucinations, and 'model collapse.'
• Apply 'model-based problem solving' to complex engineering and management tasks.

This instructor-led, live training in South Africa (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to transform traditional architectural workflows into AI-native processes. Rather than replacing the architect's creativity, we focus on augmenting it—using Artificial Intelligence to handle repetitive tasks, accelerate conceptualization, and automate administrative burdens. The workshop bridges the gap between raw sketches and high-end professional presentations.

By the end of this training, participants will be able to:

• Generate 3-5 conceptual variants in the time it previously took to create one.
• Perform independent high-end post-production on renderings, eliminating the need for external outsourcing for minor corrections.
• Utilise Multimodal AI (Gemini/GPT) to analyse complex legal building codes and technical documentation.
• Implement automated administrative workflows to recover a few hours of manual work per week.

Artificial Intelligence (AI) for Corporate Professionals is an introductory course that explores how AI can be safely and effectively applied across departments within the corporate environment to boost productivity, enhance communication, and streamline operations.

This instructor-led, live training (online or onsite) is aimed at non-technical corporate professionals who wish to understand and begin using AI tools like ChatGPT, Gemini, and Copilot to improve their everyday workflows.

By the end of this training, participants will be able to:

• Grasp AI fundamentals, risks, and ethical considerations.
• Apply AI to automate tasks and assist with communication and research.
• Develop structured prompts tailored to real-world administrative tasks.
• Plan for safe, scalable adoption of AI tools within their teams.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of AI tools in corporate scenarios.
• Guided exercises focused on process improvement and communication.

Course Customization Options

• To request a bespoke training session for this course based on your department's workflows or internal tools, please contact us to arrange.

This instructor-led, live training in South Africa (online or onsite) is aimed at beginner to intermediate-level professionals from various departments who wish to learn how to efficiently use AI tools for daily tasks, saving time and improving productivity.

By the end of this training, participants will be able to:

• Identify AI-powered tools suitable for different tasks.
• Automate repetitive processes to improve workflow efficiency.
• Leverage AI for better communication, reporting, and decision-making.
• Ensure responsible and ethical AI usage in the workplace.

This instructor-led, live training in South Africa (online or onsite) is designed for beginner-level administrative staff who wish to gain a foundational understanding of AI and its practical applications within administrative workflows.

Upon completion of this training, participants will be able to:

• Comprehend the fundamental principles of Artificial Intelligence (AI).
• Learn methods for integrating AI into daily administrative responsibilities.
• Enhance efficiency in sending emails, conducting surveys, managing indicators, maintaining records, and performing manual validations via AI tools.

This course propels your team beyond fundamental chatbot applications by focusing on advanced prompt engineering, enterprise data security, and department-specific automation across Legal, Procurement, and Quality Management workflows. Participants will navigate through automated contract analysis, vendor comparison frameworks, SOP drafting tools, and structured prompting techniques for complex corporate document processing. The programme equips Legal, Procurement, and Quality Management teams with robust frameworks for integrating large language models into daily operations, transforming general AI tools into specialized assistants that enhance document analysis, streamline procurement decisions, and uphold quality compliance standards in professional environments.

In the rapidly evolving Financial Services Industry (FSI), leveraging AI productivity tools has shifted from being an advantage to a fundamental necessity for maintaining operational edge. This programme is designed to foster enterprise-wide AI competence, empowering staff in claims processing, underwriting, actuarial science, strategic planning, and operations with secure, structured prompt engineering and automation methods.

Course Format

• Interactive lectures accompanied by group discussions.
• Extensive practical exercises and drills.
• Practical application within a live laboratory setting.

Customisation Options for the Course

• For tailored training arrangements, please reach out to us.

This instructor-led, live training in South Africa (online or on-site) is designed for intermediate to advanced developers and AI enthusiasts who wish to build sophisticated AI workflows in n8n.

Upon completing this training, participants will be able to:

• Comprehend the integration of AI services with n8n workflows.
• Implement AI-driven decision-making in automated processes.
• Create custom AI nodes and utilise pre-built AI nodes in n8n.
• Analyse and optimise the performance of AI workflows.

Artificial Intelligence (AI) is reshaping professional environments, from automating routine tasks to bolstering collaboration and strategic decision-making. Platforms such as ChatGPT and Microsoft Copilot empower teams to create content, analyse data, and streamline communication. However, it is imperative to utilise these tools with a keen awareness of data privacy, security protocols, and ethical standards.

This instructor-led, live training (available online or onsite) is designed for beginner-level professionals and managers who wish to grasp the fundamentals of AI and apply these tools safely and effectively in their daily operations.

By the conclusion of this training, participants will be able to:

• Comprehend AI fundamentals and their practical workplace applications.
• Leverage ChatGPT and Copilot to enhance productivity and team collaboration.
• Employ AI tools responsibly, mindful of data privacy and ethical considerations.
• Identify opportunities to automate repetitive tasks using AI.

Course Format

• Interactive lectures and discussions.
• Practical exercises based on real-world business scenarios.
• Guided practice using ChatGPT, Copilot, and automation prompts.

Customisation Options

• To arrange a tailored training session for this course, please contact us.

This live, instructor-led training in South Africa (online or on-site) is tailored for senior managers and department heads seeking to gain the insights and strategic direction required to initiate AI implementation within their respective teams and business units.

This instructor-led, live training in South Africa (online or on-site) is aimed at IT support professionals who wish to use AI tools and automation platforms to streamline support processes, standardise responses, and reduce manual documentation effort.

Artificial Intelligence (AI) is a rapidly evolving field that provides tools and systems capable of automating tasks, analysing data, and enhancing decision-making across all business functions.

This instructor-led, live training (online or onsite) is aimed at non-technical professionals who wish to understand what AI is, how it works, and how it can improve productivity across departments in a company.

By the end of this training, participants will be able to:

• Understand the basic concepts and capabilities of AI.
• Recognise how AI is transforming various business areas.
• Identify AI tools that can be used to enhance daily workflows.
• Integrate simple AI-powered processes to improve decision-making and efficiency.

Format of the Course

• Interactive lecture and discussion.
• Hands-on demonstrations using AI tools.
• Scenario-based exercises and use case exploration.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

Learning Outcomes

Core Tools and Features
Participants will master Canva’s essential tools, including text insertion and formatting, as well as the manipulation of images and graphics. This forms the bedrock of clear and visually appealing design.

Building Your First Project
Through a hands-on session, learners will construct their initial project. They will discover how to select appropriate templates, customise colour palettes and fonts, and imbue designs with personal flair using their own assets.

Advanced Design Techniques
Participants will delve into sophisticated features to craft professional and distinctive projects. This includes the use of gradients, infographics, diagrams, and photo editing capabilities such as filters, cropping, and colour correction.

Integrating AI in Canva
Learners will utilise AI tools to automate workflows, generate graphics and text, and streamline the overall design process, thereby enhancing both efficiency and output quality.

ChatGPT and Microsoft 365 Copilot are intelligent, AI-driven tools designed to boost productivity and streamline communication through automation, smart content creation, and efficient workflow management.

This live, instructor-led training (available online or in-person) is tailored for intermediate-level professionals seeking to harness the combined power of ChatGPT and Microsoft 365 Copilot. Participants will learn to automate document creation, enhance communication strategies, and improve decision-making through data analysis.

Upon completion of this training, participants will be able to:

• Utilise ChatGPT to automate drafting, summarisation, and brainstorming tasks.
• Apply advanced prompting techniques to achieve higher-quality AI outputs.
• Leverage Microsoft 365 Copilot within Excel, PowerPoint, and Outlook to analyse data and streamline communication.
• Integrate Copilot into enterprise workflows to enhance collaboration and automate processes.

Course Format

• Interactive lectures and live demonstrations.
• Hands-on exercises and real-world case studies.
• Practical application within the Microsoft 365 environment.

Customisation Options

• For bespoke training arrangements, please contact us to discuss your specific needs.