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Duration 7 hours
Course Outline
Introduction to ChatGPT in the Public Sector
- Overview of ChatGPT and its operational mechanisms.
- Application cases within government workflows.
- Key strengths, limitations, and the principles of responsible use.
Writing and Editing Official Communication
- Generating initial drafts for memos, emails, and reports.
- Refining tone, clarity, and plain language usage.
- Adapting content for various audiences and formats.
Summarisation and Information Extraction
- Condensing lengthy policy or research documents.
- Identifying key points and actionable items.
- Organising summaries for briefings or meetings.
Prompt Design for Government Use
- Fundamental and advanced prompting techniques.
- Effective use of examples and role-based instructions.
- Developing reusable prompt templates for recurring tasks.
Translation and Multilingual Support
- Translating internal and public-facing communications.
- Maintaining a professional tone across different languages.
- Leveraging ChatGPT for inclusive and accessible language.
Productivity and Task Automation
- Brainstorming and idea generation for new initiatives.
- Creating content from structured data sources (e.g., tables).
- Generating outlines for slide decks or briefings.
Compliance, Security, and Ethical Use
- Data privacy considerations and information sharing risks.
- Adhering to internal AI and IT policies.
- Building public trust through responsible AI usage.
Summary and Next Steps
Requirements
- A foundational understanding of digital tools commonly used in public sector settings.
- No previous experience with AI or ChatGPT is necessary.
- Experience in drafting, reviewing, or managing official communications is advantageous.
Target Audience
- Public service teams and administrative professionals.
- Policy analysts and government communicators.
- Staff aiming to enhance productivity through AI-driven tools.
Testimonials (1)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.
