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Course Outline
Introduction to ChatGPT in the Public Sector
- What ChatGPT is and how it functions.
- Use cases within government workflows.
- Strengths, limitations, and responsible usage.
Writing and Editing Official Communication
- Generating drafts for memos, emails, and reports.
- Enhancing tone, clarity, and plain language.
- Adapting content for various audiences or formats.
Summarization and Information Extraction
- Summarizing lengthy policy or research documents.
- Extracting key points and action items.
- Structuring summaries for briefings or meetings.
Prompt Design for Government Use
- Basic and advanced prompting techniques.
- Using examples and role instructions effectively.
- Reusable prompt templates for recurring tasks.
Translation and Multilingual Support
- Translating internal and public-facing communications.
- Maintaining a professional tone across languages.
- Using ChatGPT for inclusive, accessible language.
Productivity and Task Automation
- Brainstorming and idea generation for initiatives.
- Creating content from structured data (e.g., tables).
- Generating outlines for slide decks or briefings.
Compliance, Security, and Ethical Use
- Data privacy and information sharing risks.
- Complying with internal AI and IT policies.
- Building public trust through responsible usage.
Summary and Next Steps
Requirements
- Understanding of basic digital tools used in public sector environments.
- No prior experience with AI or ChatGPT is required.
- Familiarity with drafting, reviewing, or managing official correspondence is beneficial.
Audience
- Public service teams and administrative professionals.
- Policy analysts and government communicators.
- Staff looking to enhance productivity through AI-powered tools.
7 Hours
Testimonials (1)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.
