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 Duration 7 hours

Course Outline

Introduction to Copilot in the Public Sector

  • Overview of Microsoft 365 Copilot and its operational mechanisms
  • Real-world public sector applications of AI within Microsoft apps
  • Understanding Copilot’s data sources and security parameters

Document Management in Word

  • Drafting policy memos, official letters, and comprehensive reports
  • Refining, summarizing, and clarifying written language
  • Transforming bullet points or tables into structured content

Email and Calendar Support in Outlook

  • Accelerating email composition and responses using Copilot
  • Efficiently scheduling meetings and preparing follow-up notes
  • Summarizing extensive email threads and emphasizing critical points

Data Analysis and Reporting in Excel

  • Interpreting complex spreadsheets in plain language
  • Generating charts, summaries, and visual data insights
  • Leveraging Copilot to identify trends or answer specific data queries

Copilot for Meetings and Presentations

  • Creating meeting summaries and action item lists in Teams
  • Developing PowerPoint presentation drafts from brief notes
  • Converting transcripts into concise briefs or reports

Prompting Strategies and Custom Scenarios

  • Crafting effective prompts to achieve consistent results
  • Tailoring prompts to align with your department’s tone and requirements
  • Reusing prompt templates for recurring tasks

Responsible Usage in Government Contexts

  • Maintaining confidentiality, oversight, and appropriate use
  • Aligning with internal policies and IT governance standards
  • Fostering trust through ethical AI practices in public service

Summary and Next Steps

Requirements

  • Proficiency with core Microsoft 365 applications (including Word, Outlook, Excel, etc.)
  • Familiarity with standard public sector operations such as reporting, communication, and documentation
  • No previous experience with AI or Copilot is necessary

Target Audience

  • Government personnel utilizing Microsoft Office in their daily operations
  • Administrative teams responsible for communication, documentation, and reporting
  • Policy and program staff looking to boost productivity through AI assistance

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