Course Outline
Leadership vs. Management
- Examining the similarities and distinctions between Leadership and Management; identifying the traits of a great leader;
- Identifying the qualities that define a great manager
- Analyzing various Management Styles
- Understanding the Organisational Climate
- Aligning Management Styles with the Organisational Climate
Building High-Performance Teams
- Defining the concept of a Team
- Exploring the stages of Team Development
- Investigating how managers can influence the stages of Team Development
Performance Management
- Establishing Clear Objectives
- Monitoring Individual Performance
- Utilizing Coaching to Enhance Performance
- Effective Delegation Strategies
- Leveraging Feedback as a Key Performance Management Tool
Implementing Change Successfully
- Understanding why Change initiatives succeed or fail
- Reviewing the 9 key principles of change
- Navigating the emotional responses to change
- Managing resistance to change and recognizing its potential benefits
Effective Negotiation for Optimal Results
- Communication Techniques in Negotiation
- The critical role of Effective Presentations
- Exploring Various Negotiating Strategies
- Comparing Different Strategies
- Building Rapport with Stakeholders
- Applying the 3-phase Negotiating Process
Resolving Conflict
- Identifying the root causes of conflict
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Navigating the Phases of Conflict Handling
- Analyzing the nature of the Conflict
- Understanding your own and the other party's perspectives in the conflict
- Facilitating the Resolution of the Conflict
- Applying Kilmann’s Five Conflict-Handling Modes
- Strategies for Bridging the Gap between parties
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.
