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Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of core banking modules
- SLAs, compliance (PCI DSS, uptime)
- ITSM workflows (incident/problem/change)
- Day 2: Java Production Essentials
- JVM internals, memory, and GC basics
- Analysis of Java exceptions
- JVM tuning for banking workloads
- Day 3: Unix Fundamentals
- File structure and navigation
- Commands: ps, top, df, tail, grep, awk, sed
- Basic shell scripting for automation
- Day 4: Logs and Monitoring
- Understanding logs (transaction, audit)
- Tools: Splunk, ELK, native log parsing
- Hands-on: Troubleshooting a failed fund transfer
- Day 5: Ticketing and Escalation Process
- Tools: ServiceNow, JIRA workflows
- Escalation matrix (L1 → L2 → Dev)
- RCA and documentation best practices
Week 2: Advanced Troubleshooting and Real-Time Simulation
- Day 6: App Server and API Debugging
- WebLogic, Tomcat basics
- API failure codes (401, 500, 504)
- JDBC pool issues and timeouts
- Day 7: DB Troubleshooting
- Slow queries, locks, and deadlocks
- SQL profiling tools: EXPLAIN, SHOW PROCESSLIST
- Hands-on: Resolving a DB deadlock
- Day 8: CI/CD, Release and Rollback
- Jenkins overview
- Release failure scenarios
- Rollback and post-deployment validation
- Day 9: War Room Simulation
- Role assignment: incident lead, comms, tech fix
- Live troubleshooting scenario (login failure)
- RCA, war room notes, and stakeholder updates
- Day 10: Capstone and Review
- Summary of tools, logs, escalation, Unix, and DB
- Final challenge and quiz
- Certification and feedback session
Optional Add-Ons
- Kafka/MQ troubleshooting basics
- APM Tools: AppDynamics/Dynatrace
- Basic Kubernetes (pod restarts, logs)
- SRE metrics: SLIs, SLOs, MTTR
Summary and Next Steps
Requirements
- A grasp of fundamental Java programming concepts
- Experience working with Unix-based systems
- Familiarity with support workflows within enterprise applications
Audience
- Support Engineers
- Java Developers transitioning into support roles
- Production Support Analysts in banking environments
35 Hours
Testimonials (2)
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Course - Quarkus for Developers
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