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Course Outline

I. Quality Management System compliant with ISO 9001 requirements
1. Components of the Quality Management System per ISO 9001
2. Exercises in interpreting and analysing ISO 9001 requirements

II. Audits – general information
1. Overview of the audit process
2. Types of audits

III. Audit planning and preparation
1. Audit criteria and scope
2. Selection of the audit team
3. Process approach to internal audits
4. Key considerations when developing control question lists
5. Practical exercises

IV. Conducting an audit – guidelines for on-site assessments
1. Auditing techniques
2. Objective evidence
3. Identification and demonstration of non-conformities
4. Practical exercises

V. Documenting audit outcomes
1. Effective articulation of discrepancies
2. Documentation of non-conformities
3. Identification and documentation of insights and improvement opportunities
4. Summary of Audit Outcomes – Audit Report
5. Practical exercises

VI. Effective post-audit activities
1. Responsibilities regarding the initiation of corrective actions
2. The importance of accurately determining the root causes of non-conformity
3. Defining corrective actions
4. Evaluating the effectiveness of actions taken
5. Post-audit activities relating to insights and improvement opportunities
6. Practical exercises

VII. Discussion and summary

Requirements

Target Audience

  • Individuals preparing for the role of ISO 9001 Internal Auditor
  • Anyone with an interest in the subject
 14 Hours

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