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Duration 14 hours
Course Outline
Introduction to ChatGPT in Administrative Roles
- Distinguishing between tasks ChatGPT can and cannot automate
- Reviewing typical administrative use cases
- Developing effective prompts for regular duties
Streamlining Routine Writing
- Drafting emails, notices, and public announcements
- Creating summaries, meeting minutes, and follow-up communications
- Producing standardised text for repeated use
Document Refinement and Organisation
- Revising, reformatting, and restructuring content
- Transforming unstructured text into professional documents
- Correcting grammatical, consistency, and layout errors
Developing Templates and Administrative Tools
- Constructing checklists, forms, and reusable frameworks
- Drafting Standard Operating Procedures (SOPs) and compliance-focused layouts
- Automating the creation of repetitive documents
Data Management and Basic Automation
- Organising information from raw textual data
- Identifying key fields and converting content into tabular formats
- Generating summaries ready for entry into reporting systems
Task Management and Workflow Assistance
- Drafting timetables, reminders, and task guidance
- Automating the creation of planning documents
- Supporting complex, multi-step administrative procedures
Safe and Responsible AI Usage in Administration
- Recognising limitations and mitigating potential errors
- Managing confidential information with care
- Maintaining accuracy and consistency in AI-generated outputs
Advanced Prompting for Operational Efficiency
- Applying prompt patterns to recurring workflows
- Designing simple automation sequences for common tasks
- Enhancing output quality through refined instructions
Conclusion and Future Steps
Requirements
- Familiarity with fundamental office processes
- Proficiency with standard productivity software
- Confidence in working with digital documents
Target Audience
- Clerical support teams
- Administrative coordinators
- Data entry personnel
Testimonials (1)
Able to pivot upon audience suggestions - ie able to create a real AI agent scenario on the spot.
