ITIL® training courses equip you with interactive, hands-on experience in managing IT services, enabling you to deliver enhanced value to your customers.
Garden Court South Beach
Durban, South Africa
Way to get there
From Durban city centre: follow the beachfront/Marine Parade south toward South Beach.
By car/taxi: give the driver the address 73 O.R. Tambo Parade, South Beach, Durban 4001.
From King Shaka International Airport: the hotel is roughly 30 km ;from the airport.
This instructor-led, live training in Durban (online or on-site) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.
By the end of this training, participants will be able to:
Understand key concepts and structure of ITIL 4.
Apply service design and architecture practices aligned with ITIL 4 principles.
Implement effective delivery and sustainability of ICT services.
Evaluate real-world cases and simulate ITSM practices.
This course is tailored for professionals who already possess an ITIL® 4 Foundation certification and are looking to upgrade their expertise to align with the latest ITIL® 5 framework. It offers a streamlined and efficient transition, focusing on the significant distinctions, emerging concepts, and broadened practices established in ITIL® 5.
This practical ITIL 4 course in Durban explores 34 management practices across the Monitor, Plan, and Collaborate domains. It offers hands-on exercises to enhance cross-practice collaboration and service value stream efficiency, preparing you for the ITIL Practice Manager qualification.
Designed for IT staff and management in Durban, this course offers a holistic understanding of IT Service Management and prepares candidates for the ITIL 4 Foundation exam. It covers key concepts, guiding principles, and essential practices to enhance value delivery.
This training delivers a thorough introduction to ITIL® 5, the current standard for managing digital products and services in dynamic environments. It empowers participants with a clear understanding of organizational value creation through robust service management and collaboration.
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Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
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