ITIL® Training in Durban

This instructor-led, live training in Durban (online or on-site) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.

By the end of this training, participants will be able to:

• Understand key concepts and structure of ITIL 4.
• Apply service design and architecture practices aligned with ITIL 4 principles.
• Implement effective delivery and sustainability of ICT services.
• Evaluate real-world cases and simulate ITSM practices.

This training programme is tailored for professionals who already possess an ITIL® 4 Foundation certification and wish to update their expertise to align with the latest ITIL® 5 framework.
It offers a streamlined and efficient transition, emphasising the key distinctions, emerging concepts, and expanded practices introduced in ITIL® 5.

Defined as a collection of organisational resources used to perform work or achieve specific objectives, there are 34 ITIL management practices in total. These represent some of the most practical elements within the ITIL framework.

While the ITIL 4 Foundation introduces management practices as conceptual foundations, the hands-on learning and application steps occur within the practice modules. Validation of these skills is achieved through certification. Each individual practice course is designed for professionals who wish to demonstrate and validate their expertise in specific areas; however, attaining the Practice Manager certification requires a broader skill set covering a minimum of five practices across three management practice domains:

• Monitor, Support, and Fulfil
• Plan, Implement, and Control
• Collaborate, Assure, and Improve

If you are an IT professional aiming to achieve the Practice Manager qualification, your goal is likely to establish effective cross-practice collaboration and streamline service value streams within your organisation. To achieve this, you must complete any five individual practices along with the ITIL Specialist: Create, Deliver and Support module. Alternatively, you can complete one of the three-day domain-based bundles combined with the ITIL Specialist: Create, Deliver and Support module.

This course is tailored for individuals seeking to understand IT Service Management in order to deliver enhanced value to customers. It is suitable for all IT personnel and management, as well as customers who collaborate closely with IT to support business objectives. Additionally, this course is designed for students aiming to obtain the ITIL® 4 Foundation certification and who wish to prepare for the ITIL® 4 Foundation exam.

ITIL 4® Foundation allows candidates to view IT Service Management through an end-to-end operating model focused on the creation, delivery, and continual improvement of tech-enabled products and services.

ITIL 4® Foundation equips candidates with:

• A holistic approach to facilitating the co-creation of value with customers and other stakeholders through products and services
• The guiding principles of ITIL 4®
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and an understanding of why these are crucial for delivering business value
• An insight into how ITIL practices outlined in ITIL 4® will preserve the value and importance of current ITIL® processes while expanding to integrate with various areas of service management and IT, from demand to value

Who is ITIL 4® Foundation for?

ITIL 4® Foundation is suitable for individuals requiring a fundamental understanding of the ITIL® framework and how it can be utilised to enhance the quality of IT service management within an organisation. The certification is also relevant for IT professionals working within organisations that have adopted ITIL®, as they need to be aware of and contribute to the overall service improvement programme.

ITIL 4® continues to support the ITSM community while expanding to a broader range of professionals working in the digital sphere, guiding how IT interfaces with and leads the wider business strategy.

This course offers a thorough introduction to ITIL® 5, the contemporary framework designed for managing digital products and services within today’s rapidly evolving landscape. It empowers participants with a robust understanding of how organisations can generate value through proficient service management and collaborative efforts.