Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is specifically designed for:
- Professionals holding a valid ITIL® 4 Foundation certification
The training prepares participants for the official ITIL® 5 Foundation Bridge certification exam, which is included in the course package. Achieving this certification validates their updated understanding of the ITIL framework and supports continued professional growth in service management.
Participant Preparation Requirements
Attendees must hold a valid ITIL® 4 Foundation certificate. No prior specific preparation is required before joining the course.
Examination Process
Participants are provided with an exam voucher valid for six months, offering the flexibility to choose a convenient exam date. Following the training, participants will receive guidance on registering for the exam. Scheduling is managed directly through the PeopleCert platform using an individual account. The exam is conducted online under remote proctored conditions, where a PeopleCert proctor monitors the session via webcam and a secure connection. Prior to commencement, participants must verify their identity and display their surroundings to ensure adherence to exam integrity rules.
Exam Specifications
- Duration: 30 minutes
- Format: Multiple-choice examination (20 questions)
- Passing Score: 65% (minimum of 13 correct answers)
- Materials: Closed-book examination
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
