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 Duration 20 hours

Course Outline

1. Diagnostic Assessment and Integration Fundamentals

  • Digital Ecosystems and Operational Automation
    • Advantages and architecture of integrated systems
    • Integration types: native, connector-based, and API-driven
    • Common tools: Zapier, Make, API Connector, Power Automate
  • Mapping Internal Processes
    • Identifying current workflows and areas for improvement
    • Setting objectives and efficiency metrics
    • Documenting 'as is' flows and designing 'to be' processes
  • Practical Example: Basic Gmail automation → Trello (incoming email → task creation)

2. Integrating Trello with Google Workspace

  • Trello + Google Sheets and Drive
    • Connecting dashboards to control sheets
    • Automated reporting and file uploads
    • Drive integration and version management
  • Trello + Gmail and Calendar
    • Automated reminders and notifications
    • Synchronising delivery dates and tasks
  • Applied Case Study: Collaborative project management in Trello with automated dashboards in Google Sheets

3. QuickBooks Integrations and Automated Communication

  • QuickBooks + Google Workspace
    • Automated export of financial reports
    • Budget control and reconciliation with Sheets
  • QuickBooks + Trello
    • Linking projects with cost centres and financial monitoring
    • Automatic task status updates based on budget progress
  • Introduction to WhatsApp Business API / Twilio / WATI
    • Core concepts and integration options
    • Use cases: task alerts, billing reminders, customer follow-ups
    • Practical workflows: 'Event in Trello or QuickBooks → automatic message via WhatsApp.'
  • Combined Case Study: Project → accounting record → automatic client notification via WhatsApp

4. Security, Control, and Deployment

  • Security and Access Management
    • Secure authentication methods (OAuth, tokens)
    • Roles, permissions, and data protection
  • Monitoring and Maintenance
    • Tracking active flows
    • Managing errors and alerts
    • Scalability of integrations
  • Documentation and Continuous Improvement
    • Maintaining an integration registry and best practices
    • Impact assessment via efficiency KPIs
  • Final Practical Project: Designing an integrated workflow combining Trello, QuickBooks, Google Workspace, and automatic WhatsApp notifications

Requirements

  • Familiarity with Trello, QuickBooks, and Google Workspace
  • Access to these platforms for practical exercises

Audience

  • Operations coordinators and managers
  • Administrative and finance team members
  • Project leads and professionals responsible for innovation or digital transformation

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