Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This instructor-led session on South Africa explores warehouse operations within Dynamics 365 Business Central. Learners will master inventory management, integrate Warehouse Insight for mobile tasks, and implement license plating. It is ideal for teams aiming to optimize ERP workflows through hands-on practice.

This instructor-led live training in South Africa (online or on-site) is aimed at business analysts who wish to optimise marketing and sales processes with Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Use the different modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure different common data models such as records, segment charts, and more.
• Automate processes with Microsoft Flow integration.

This instructor-led live training in South Africa, offered either online or onsite, is tailored for beginner to intermediate level participants aiming to elevate their customer service operations using Dynamics 365 Customer Service.

By the end of this course, participants will be capable of:

• Understanding the core features and functionalities of Dynamics 365 Customer Service.
• Setting up and configuring the D365 Customer Service environment.
• Efficiently managing customer interactions and cases.
• Utilising analytics to improve service delivery.
• Integrating Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in South Africa (online or onsite) is aimed at beginner-level to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximise the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customise the Dynamics 365 Finance and Operations interface.
• Generate and analyse financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in South Africa (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This live, instructor-led training in South Africa (available online or on-site) targets intermediate-level customer experience analysts and marketing operations professionals who aim to use Dynamics 365 Customer Insights to consolidate customer data and execute targeted, compliant customer journeys.

By the conclusion of this training, participants will be able to: connect and unify data sources, generate segments and metrics, construct and publish journeys, as well as monitor and troubleshoot outcomes.

This instructor-led live training in South Africa (online or onsite) targets beginner to intermediate-level participants who wish to utilise MS Dynamics 365 Sales Insights for smarter sales strategies and enhanced customer engagement.

By the end of this training, participants will be able to:

• Understand the features and benefits of the Sales Insights module.
• Use AI-driven analytics to enhance sales performance.
• Customize and configure the module for specific business needs.
• Leverage insights for lead scoring, relationship health, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This instructor-led, live training in South Africa delves into the core concepts and practical fundamentals of Dynamics 365 F&O. It is designed to help developers and support personnel develop the practical skills necessary to customize ERP functionality, integrate systems, and maintain solutions within a professional work environment.