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Course Outline

Foundations of Digital Intelligence

  • Defining digital intelligence within the public sector context
  • Key elements: tools, literacy, data, and ethics
  • Digital capability frameworks and maturity models

Applications in the Public Sector

  • Illustrations of digital intelligence in policy formulation and service provision
  • Case studies from the health, transport, education, and finance sectors
  • Key success factors and common challenges

Tools for Data Access and Visualisation

  • Utilising dashboards to explore and present data effectively
  • Interacting with government open data portals
  • Common data visualisation platforms: Power BI, Tableau, and Excel

Transforming Data into Insights

  • Converting raw data into actionable decisions
  • Indicators, KPIs, and performance reporting mechanisms
  • Identifying bias, data gaps, and uncertainty

Communicating Digital Intelligence

  • Evidence-based storytelling with data
  • Supporting senior leadership and stakeholders
  • Ethical use of visualisations and digital narratives

Planning for Digital Maturity

  • Assessing current digital capabilities
  • Establishing goals for data literacy and tool adoption
  • Internal collaboration and upskilling strategies

Summary and Future Directions

Requirements

  • A general working knowledge of public sector information systems
  • A basic grasp of digital tools and data management
  • Professional experience in roles involving programme or policy analysis, reporting, or service delivery

Target Audience

  • Policy and programme analysts
  • Digital transformation teams
  • Public sector professionals who utilise data to guide decisions
 7 Hours

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