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Course Outline

Introduction to management

Acquiring leadership skills in modern management

Leading a team of workers

  • Management styles
  • Selecting effective management styles aligned with team development phases
  • Developing the ideal manager profile: Analysis of one's own leadership style
  • Analyzing personal strengths and weaknesses in the role of team leader, and identifying development potential
  • Characteristics of effective teams
  • Coordinating activities to achieve set goals

Communication in organizations

  • Fundamentals of verbal and non-verbal communication
  • Individual communication styles
  • Communication barriers
  • Questioning techniques
  • The art of active listening
  • Constructive criticism
  • Giving feedback
  • Handling difficult situations during calls
  • Communication networks
  • Information flow models and their optimization

Selected techniques for conflict resolution within employee teams

  • The nature and types of conflict
  • Main sources of conflict
  • Behavioral styles in managing conflict and appropriate conduct during disputes
  • Assertive and developmental use of conflicts within team work
  • Strategies employed in conflict situations
  • Conflict management
  • Main methods of conflict resolution
  • Handling emotions during conflict
  • Barriers to communication and conflict resolution: Verbal and non-verbal

Motivating team management

  • Understanding motivation
  • Factors that motivate individuals within the organization
  • Types of motivation
  • Principles of economic incentives
  • Principles of non-monetary motivation resources
  • Psychological principles for motivation
  • Feedback and evaluation
  • The importance of language in motivation

Ability to manage time effectively and its utilization

  • Time management matrix
  • Controlling personal time and addressing time-wasters
  • Time planning techniques
  • Delegation of authority and tasks

Coaching

  • What coaching is and how to apply it
  • Individual participant sessions
  • In-depth feedback

Course summary

Requirements

The course is of a general nature, and participation does not require specialist knowledge.

 14 Hours

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