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Course Outline
Introduction to management
Acquiring leadership skills in modern management
Leading a team of workers
- Management styles
- Selecting effective management styles aligned with team development phases
- Developing the ideal manager profile: Analysis of one's own leadership style
- Analyzing personal strengths and weaknesses in the role of team leader, and identifying development potential
- Characteristics of effective teams
- Coordinating activities to achieve set goals
Communication in organizations
- Fundamentals of verbal and non-verbal communication
- Individual communication styles
- Communication barriers
- Questioning techniques
- The art of active listening
- Constructive criticism
- Giving feedback
- Handling difficult situations during calls
- Communication networks
- Information flow models and their optimization
Selected techniques for conflict resolution within employee teams
- The nature and types of conflict
- Main sources of conflict
- Behavioral styles in managing conflict and appropriate conduct during disputes
- Assertive and developmental use of conflicts within team work
- Strategies employed in conflict situations
- Conflict management
- Main methods of conflict resolution
- Handling emotions during conflict
- Barriers to communication and conflict resolution: Verbal and non-verbal
Motivating team management
- Understanding motivation
- Factors that motivate individuals within the organization
- Types of motivation
- Principles of economic incentives
- Principles of non-monetary motivation resources
- Psychological principles for motivation
- Feedback and evaluation
- The importance of language in motivation
Ability to manage time effectively and its utilization
- Time management matrix
- Controlling personal time and addressing time-wasters
- Time planning techniques
- Delegation of authority and tasks
Coaching
- What coaching is and how to apply it
- Individual participant sessions
- In-depth feedback
Course summary
Requirements
The course is of a general nature, and participation does not require specialist knowledge.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group