Online or onsite, instructor-led live Person To Person Skills training courses demonstrate through interactive hands-on practice how to use interpersonal communication techniques, emotional intelligence, and active listening to build strong relationships, foster collaboration, and navigate challenging conversations effectively.
Person To Person Skills training is available as "online live training" or "onsite live training". Online live training (aka "remote live training") is carried out by way of an interactive, remote desktop. Onsite live Person To Person Skills training can be carried out locally on customer premises in Johannesburg or in NobleProg corporate training centers in Johannesburg.
NobleProg -- Your Local Training Provider
Johannesburg - City Lodge Waterfall City
03 Augrabies Lane, Midrand, Johannesburg, South Africa, 1686
City Lodge Hotel Waterfall City is located in this fast-growing region of Midrand, midway between Johannesburg and Pretoria. The hotel is situated within a business and leisure district, close to the iconic Mall of Africa and Waterfall Corner. NobleProg has use of modern conferencing facilities located within the Hotel, and can accommodate a maximum of 10 delagates.
This instructor-led, live training in Johannesburg (online or onsite) is aimed at beginner-to-intermediate level hospitality staff who wish to enhance their skills for providing excellent service.
By the end of this training, participants will be able to:
Gain knowledge and skills in formal etiquette, focusing on hosting, dining, and serving.
Understand serving protocols and the rationale behind them, enabling staff to execute these guidelines proficiently.
Improve customer service quality, and strengthen communication and interpersonal skills for better interaction with guests.
Understand diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service to all guests.
Handle unexpected situations and guest requests professionally and efficiently.
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.
OBJECTIVES
Developing competencies in the area of professional customer care
Increasing the efficiency of communication with customers
Attaining the knowledge of how to get to the underlying needs and expectations of customers
Building strong and sustainable relationships with clients
Expanding the positive image of the company in the market
Identifying, reducing, and overcoming objections and barriers
Learning about personalities and communication preferences when dealing with clients
Establsihing the ability to create an open environment for communication
Developing skills to communicate clearly and effectively
Identifying barriers to effective communication
Mastering body language and non-verbal communication
METHODS
Role-playing
Self-assessment tests
Exercises in groups
Individual work
Practice sessions
Lectures
Discussions
LEARING OUTCOMES
At the completion of this course, participants will be able to:
Adopt a focused customer care strategy
Identify key customer issues
Build the professional image of the company
Adapt to specific customer behaviour styles
Increase customer loyalty through exceptional customer service
Develop communication abilities with clients
Use techniques to build relationships
Develop a personal action plan to improve customer service skills
Show gestures of generosity and high quality customer care
Use techniques to deal with difficult situations
Recognise barriers to the delivery of outstanding customer service
A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.
Pfizer, Hewlett Packard, DellEMC and VMware have benefited from this programme, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the work place. If you want to : • Create high-performing work teams • Consistently win contracts from pitching • Successfully negotiate the best deals • Build shareholder value, year on year... then you need our influencing programme
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Testimonials (1)
the pace, the information provided. the way it as taught with theory and practice cases, handouts, exercises, etc.
Carlos Abascal - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.
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