Course Outline
-
Module 1
Introduction: Grasping core principles and definitions. -
Module 2
The Impact of Customer Experience: Driving differentiation, retention, and modern customer acquisition methods. -
Module 3
The CX Framework™: Our proprietary framework that drives CX Excellence. -
Module 4
The Customer Journey: Understanding Customer Personas and the five steps to effective customer journey mapping. -
Module 5
CX in Action: Exploring how employees and digital innovation transform your CX. -
Module 6
Four Stages to CX Excellence: Formulating your CX strategy for immediate organisational implementation.
Requirements
Who is this course designed for?
Our CX courses cater to a diverse audience, ranging from junior staff to senior professionals, executives, and even CEOs. This entry-level Professional Certificate is beneficial and rewarding for individuals at any stage of their business career.
The course is also highly pertinent for customer-facing teams, team leaders, and customer 'champions'.
Testimonials (3)
I really enjoyed learning about AI attacks and the tools out there to begin practicing and actively using for security testing. I took a lot of knowledge away which I didn't have at the beginning and the course met what I hoped it would be. My favorite part shown from the training was Comet Browser and was amazed at what it could do. Definitely something will be looking into more. Overall it was a great course and enjoyed learning all OWASP GenAI Top 10.
Patrick Collins - Optum
Course - OWASP GenAI Security
Hands-on, exercises, in-person helping and questioning.
Jose Paulos - INESC TEC
Course - Tailwind CSS
That every technical lesson came with multiple practical exercises to nail down the concepts.
