Course Outline
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Module 1
Introduction: Grasping core principles and definitions. -
Module 2
The Impact of Customer Experience: Driving differentiation, retention, and modern customer acquisition methods. -
Module 3
The CX Framework™: Our proprietary framework that drives CX Excellence. -
Module 4
The Customer Journey: Understanding Customer Personas and the five steps to effective customer journey mapping. -
Module 5
CX in Action: Exploring how employees and digital innovation transform your CX. -
Module 6
Four Stages to CX Excellence: Formulating your CX strategy for immediate organisational implementation.
Requirements
Who is this course designed for?
Our CX courses cater to a diverse audience, ranging from junior staff to senior professionals, executives, and even CEOs. This entry-level Professional Certificate is beneficial and rewarding for individuals at any stage of their business career.
The course is also highly pertinent for customer-facing teams, team leaders, and customer 'champions'.
Testimonials (3)
The training helped me expand my knowledge and understanding of Burp Suite. I also realized that what I had learned through self-study was still quite limited. This training was very helpful to me as a QA because Burp Suite is a valuable tool for performing security testing and improving the overall quality of application testing. I will continue exploring this tool and learning more about its features and capabilities.
Rea Mendez - BAKAWAN Data Anallytics Inc.
Course - OWASP Top 10 2025
I really enjoyed learning about AI attacks and the tools out there to begin practicing and actively using for security testing. I took a lot of knowledge away which I didn't have at the beginning and the course met what I hoped it would be. My favorite part shown from the training was Comet Browser and was amazed at what it could do. Definitely something will be looking into more. Overall it was a great course and enjoyed learning all OWASP GenAI Top 10.
Patrick Collins - Optum
Course - OWASP GenAI Security
Hands-on, exercises, in-person helping and questioning.
