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Duration 14 hours (2 days)
Course Outline
Foundations of Mobile Subscriber Services
- Subscriber categories and profiles
- Service modalities: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signalling impacts
The Role of OSS and NetAct
- OSS functions within performance management
- NetAct: objectives and key components
- Data transmission pathways from network elements to NetAct
Key Performance Indicators: Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation intervals
- Thresholds, alarms, and alignment with SLAs
NetAct KPI Suite: Voice and Signalling
- Call setup success rates and call drop rates
- SS7/Sigtran signalling KPIs
- Busy hour metrics and dimensioning KPIs
NetAct KPI Suite: Data and Throughput
- Data session establishment and throughput indicators
- Metrics for latency, jitter, and packet loss
- Subscriber experience KPIs (e.g., per-subscriber throughput)
Correlating KPI Analysis with Root Causes
- Trend analysis and baseline identification
- Cross-layer KPI correlation (RAN, transport, core)
- Utilising KPIs to distinguish congestion, configuration errors, and hardware faults
Reporting, Dashboards, and Alarm Management
- Designing KPI dashboards for actionable insights
- Generating reports with a stakeholder focus
- Alarm tuning and strategies to reduce noise
Troubleshooting Workflows via NetAct Data
- A step-by-step troubleshooting playbook
- Practical exercises: voice call failures and data throughput issues
- Criteria for validating and closing incidents
Operational Best Practices and KPI Governance
- KPI ownership and governance frameworks
- Change management and assessing KPI impact
- Continuous improvement and the KPI lifecycle
Summary and Future Directions
Requirements
- A foundational grasp of mobile network architecture
- Working knowledge of OSS/BSS concepts
- Basic understanding of performance monitoring terminology
Target Audience
- Network operations and performance engineers
- OSS analysts and NOC personnel
- Telecom planners and service assurance teams
Testimonials (1)
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