KAIZEN Training Course

Concepts

• The value of Kaizen
• Kaizen and management
• Kaizen and Total Quality Control (TQC)
• Kaizen and suggestion systems
• Kaizen and competition
• Process-oriented vs. result-oriented management

An East–West comparison

• Kaizen and innovation
• Kaizen and measurement

From Total Quality Control to Kaizen

• Quality control – managing the quality of people
• Quality control methods: a comparison between Japan and the West
• Adhering to the PDCA cycle
• Grassroots-level Kaizen

Practical applications

• Manager-led Kaizen
• Implementing Kaizen
• Team-led Kaizen
• Individual-led Kaizen

Management

• Cross-functional management
• Policy deployment
• Quality deployment
• Total productive maintenance

Problem-solving approaches

• Problems in management
• Kaizen activities and labour relations
• Labor and management: adversaries or allies?
• The commitment of senior management

Transforming corporate culture

• The customer: the ultimate arbiter of quality
• Transforming corporate culture through supplier relationships: a challenge facing the West.

Case studies