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Duration 14 hours
Course Outline
Grasping Warranty Frameworks within Maximo
- Core warranty principles and terminology
- Coverage specifics at the asset and item level
- Aligning warranty provisions with maintenance workflows
Establishing Warranty Entitlements
- Defining entitlement rules
- Linking warranties to specific assets and components
- Controlling temporal limits and conditions
Managing the Claims Lifecycle
- Initiating warranty claims via work orders
- Managing routing, approvals, and record-keeping
- Tracking claim status and progression
Overseeing Vendor Feedback
- Documenting interactions with vendors
- Handling approvals, rejections, and modifications
- Incorporating vendor insights into maintenance strategies
Associating Assets with Warranty Data
- Connecting warranty records to asset hierarchies
- Addressing replaced parts and component swaps
- Maintaining data integrity across asset records
Integration with Procurement and CM
- Linking warranty specifics to purchasing processes
- Reconciling change management with warranty implications
- Safeguarding data flow between procurement and maintenance
Addressing Exceptions and Complex Cases
- Handling lapsed or invalid warranties
- Resolving partial claims or disputed coverage
- Rectifying inconsistencies in entitlements
Practical Warranty Applications
- Executing end-to-end warranty claim processes
- Simulating vendor interactions and follow-up procedures
- Applying warranty logic to real-world maintenance situations
Conclusion and Forward Planning
Requirements
- Comprehension of asset management lifecycles
- Practical experience with maintenance or procurement workflows
- Comfort with basic navigation within Maximo
Target Audience
- Warranty administrators
- Engineering support specialists
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
