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Course Outline

Enterprise AI Agents with Tencent ADP

  • The definition of enterprise AI agents and the value they bring
  • Tencent ADP features for agent development, knowledge integration, and workflow automation
  • Distinguishing agent-based solutions from standard chat applications
  • Typical enterprise use cases and key delivery considerations

Designing Agents for Business Processes

  • Defining agent roles, boundaries, inputs, and outputs
  • Selecting between single-agent and multi-agent architectures
  • Structuring prompts, tools, and business rules
  • Planning for escalation, human oversight, and system reliability

Creating RAG and Knowledge Workflows

  • RAG principles for grounded answers and access to enterprise knowledge
  • Preparing documents, policies, and internal content for retrieval
  • Designing retrieval flows and response grounding patterns
  • Continuously testing and refining answer quality

Orchestrating Workflows and Integrations

  • Translating business processes into agent workflows
  • Connecting agents to APIs, internal services, and enterprise systems
  • Managing decisions, approvals, retries, and fallback mechanisms
  • Coordinating handoffs between workflow stages and specialist agents

Implementing Operational Guardrails

  • Guardrails for security, privacy, compliance, and policy enforcement
  • Mitigating risks associated with unsafe output, prompt injection, and data exposure
  • Incorporating approval checkpoints, audit trails, and access controls
  • Designing safe response patterns for high-impact business scenarios

Monitoring, Evaluation, and Continuous Improvement

  • Tracking quality, latency, costs, and workflow success metrics
  • Evaluating agent behaviour across realistic business scenarios
  • Diagnosing common RAG, workflow, and orchestration challenges
  • Formulating an implementation plan for pilot and production rollout

Requirements

  • A solid grasp of generative AI principles and typical enterprise AI applications
  • Practical experience with APIs, web applications, or cloud-based platforms
  • Foundational knowledge in programming, integration, or solution design

Target Audience

  • Solution architects and technical leads
  • AI engineers, application developers, and automation specialists
  • Product managers and innovation teams driving enterprise AI initiatives
 14 Hours

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